Network Engineer

Sub-Zero Group, Inc.•Goodyear, AZ

About The Position

Sub-Zero, Wolf, and Cove is seeking a Network Engineer to support and design the company’s telecommunications infrastructure and associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems. The role includes planning, deploying, operating, maintaining, and troubleshooting network and telecommunications systems, while contributing to future capacity planning and disaster recovery. Growth and development are emphasized, with opportunities to pursue leadership or technical expertise.

Responsibilities

Create and maintain documentation for network configurations, mappings, processes, and service records.
Develop, implement, and maintain network administration, usage, and disaster recovery policies, procedures, and training plans.
Stay current on products, services, protocols, and standards related to networking and telecommunications.
Test and develop disaster recovery plans to detect faults, minimize malfunctions, and back up systems.
Manage and administer telecommunications infrastructure and associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
Design and deploy company LANs, WANs, and wireless networks, including routers, hubs, switches, and other hardware.
Research network and telecommunications products, services, protocols, and standards.
Oversee new and existing equipment and hardware and software upgrades.
Work with and negotiate with vendors, outsourcers, and contractors to secure network products and services.
Participate in long-term strategies and capacity planning for future telecommunications and network needs.
Configure networks for reliable operation in support of business objectives and processes.
Monitor network and telecommunications performance, troubleshoot problem areas, and provide performance statistics and reports.
Oversee installation, configuration, maintenance, and troubleshooting of network and telecommunications hardware and software.
Manage network assets, including component inventories and related documentation and technical specifications.
Participate in managing network security solutions.
Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
Monitor and identify telecommunications capacity and performance issues to help ensure uninterrupted operation.
Generate telecommunications and network usage and traffic reports.
Configure, test, maintain, monitor, and troubleshoot network and telephony voice/data software products.
Analyze, diagnose, and resolve telecommunications and network problems for end users; recommend and implement corrective solutions.
Perform security audits and system backup and recovery.
Manage and resolve escalated service desk tickets, including assigned network and telecommunications moves, adds, and changes.
Develop training materials as applicable.
Maintain network and telecommunications hardware and wiring, including phones, voicemail, and fax lines.