Network Engineer

Ascend Technologies•Chicago, IL

17d•$86,000•Remote

About The Position

The Network Engineer provides operational support for clients’ network infrastructure, including switches, routers, wireless access points and controllers, and firewalls. The role also involves building, configuring, and securing network infrastructure for clients. The position is fully remote, although occasional travel may be required. The engineer participates in an on-call rotation to provide off-hours support and may visit client work sites. The successful candidate will bring strong project management, organizational, and communication skills, as well as a strong sense of urgency. They will communicate technical issues clearly to customers while showing appropriate understanding of business impact and empathy for clients. Ascend Technologies emphasizes client success, teamwork, integrity, accountability, and transparency.

Requirements

At least 3 years of Network Engineering experience; experience at an MSP is preferred.
Ability to clearly explain complex technical problems to customers, with appropriate understanding of business impact and empathy for the client’s situation.
Strong sense of urgency.
Experience with network technologies from Fortinet, Cisco, Aruba, Palo Alto, and Ubiquiti.
Experience with cloud networking concepts in Azure and AWS.
Extensive knowledge of network protocols, services, and monitoring tools.
Cisco CCNA and/or CCNP certification, Fortinet FCP certification, or equivalent working experience is required.
Ability to learn new technologies rapidly and continually.

Nice To Haves

Knowledge of VoIP technologies.
Bachelor’s degree or higher in Computer Science, Information Technology, Management Information Systems, or a related degree program.
Network Engineering experience at an MSP.

Responsibilities

Address escalated tickets for complex operational issues in client networks.
Maintain clients’ existing networks to ensure stability and compliance and address issues and failures during normal operation.
Communicate with clients daily regarding the status of open tasks.
Assist with data network design, development, and implementation projects in conjunction with professional services teams.
Follow established processes and adhere to Ascend’s quality standards.
Develop documentation for client networks, including network diagrams.
Work with vendors to resolve support cases.
Assist with mentoring and training junior engineers.
Participate in an on-call rotation to provide off-hours support.