Network Engineer

GuideIT•Plano, TX

13d•Remote

About The Position

GuideIT is seeking a highly skilled and motivated Network Engineer with a background in network infrastructure, system administration, and cloud technologies. The role focuses on network setup, documentation, support, and new site installations, as well as maintaining secure, reliable, and high-performing network systems. The position is remote, but the candidate must be local to the Dallas area and able to visit customer locations as needed. The candidate must also be flexible to work various shifts, including nights, weekends, and holidays. The ideal candidate has expertise with Cisco, Meraki, and Palo Alto routers, switches, and firewalls; routing, switching, firewall policies, and VPN configurations; and Windows Server management. Linux, Office 365 and messaging systems, and AWS or Azure experience are also desirable. The role requires effective communication with clients and teams, managing multiple priorities, and providing technical support within strict SLA windows. GuideIT describes its environment as team-oriented and centered on mutual trust and respect. It seeks results-oriented, adaptable candidates and offers competitive pay and benefits.

Requirements

Expertise with networking technologies, including routers, switches, and firewalls (Cisco, Meraki, and Palo Alto).
In-depth knowledge of routing, switching, and VPN technologies.
Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and other communication protocols.
Proficiency in Windows Server management, including experience with Active Directory, MFA, and related systems.
Knowledge of Azure Active Directory (Entra ID) and integration with messaging systems.
Familiarity with ITIL standards and maintaining PCI compliance in network environments.
Knowledge of ticketing systems and the ability to manage and resolve tickets promptly.
Strong communication and interpersonal skills, including the ability to interact effectively across teams and with clients.
Flexibility to work various shifts, including nights, weekends, and holidays.
Must be local to the Dallas area and available to visit customer locations as needed.
Bachelor’s degree or an equivalent combination of education and relevant experience required.
Ability to manage multiple priorities effectively and maintain secure, reliable, and high-performing network systems.

Nice To Haves

ITIL training or hands-on experience.
Experience with monitoring tools for system and network performance.
Familiarity with patch management processes.
Experience with Linux systems and Office 365 or messaging platforms.
Cloud experience, preferably with AWS and Azure environments.

Responsibilities

Manage network support and related tasks as directed by the client’s designated lead.
Provide network setup, documentation, support, and new site installation services.
Configure and install routers, switches, firewalls, load balancers, VPNs, and QoS configurations.
Perform network maintenance and system upgrades, including applying service packs, patches, hot fixes, and security configurations.
Monitor network performance to ensure system availability and reliability.
Conduct system resource monitoring, trending, and capacity planning.
Follow configuration and change management policies, ensuring changes are reviewed, approved, and successfully implemented.
Collaborate with the security team to select and implement security tools, policies, and procedures.
Provide technical support for network and system-related issues within strict SLA windows.
Manage and resolve tickets promptly.
Visit customer locations as needed.