Network Engineer

Zayo Group

17d•$77,100 - $118,600

About The Position

The Network Engineer designs, implements, and manages customer network infrastructure to maximize uptime. The role includes network design, configuration, documentation, and troubleshooting, from basic to complex. The engineer is the primary escalation point for the Zayo NOC for related support issues and focuses primarily on the Prisma SD-WAN solution, with possible work on additional SD-WAN and LAN solutions. This is a customer-facing role involving collaboration with other network engineering teams. It includes participation in an on-call engineering rotation and after-hours installations and maintenance. Travel is minimal, under 5%, for company-wide meetings and customer visits. Applicants must be currently authorized to work in the United States on a full-time basis. The position is not eligible for employer-sponsored work authorization, including OPT, TN, H-1B, or other work visas, now or in the future.

Requirements

Strong knowledge of Palo Alto Prisma SD-WAN edge networking and security.
At least one year of experience designing and installing Prisma SD-WAN.
Knowledge of network diagnostics, protocols, and disciplines, including BGP, OSPF, QoS, SNMP, VLANs, STP, and VRF-LITE.
Strong IPv4 subnetting knowledge and knowledge of IPv6 addressing.
Knowledge of edge network security, encryption technologies, and best practices.
Ability to explain network-related issues to technical and non-technical internal and external teams.
Ability to troubleshoot networks at an expert level.
Current CCNA or CCNP certification.
Bachelor’s degree in Information Technology or a related field, or an equivalent combination of professional or military experience.
Either four or more years of Tier 3 Support experience in an ISP or MSP environment, or two or more years of experience as a Network Engineer or in a more senior networking role supporting enterprise customers of varying sizes.
Must be able to meet applicable U.S. government security and access requirements, including obtaining and maintaining a security clearance or other authorization if required for assigned FedRAMP or federal government work and contracts.
Must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available for this position.

Nice To Haves

Prisma SD-WAN certification.
SD-WAN experience with VMware, Versa, and/or Fortinet.

Responsibilities

Design and implement Prisma SD-WAN network solutions and improve the efficiency of existing networks.
Install, configure, and support Prisma SD-WAN network equipment.
Maintain best-practice documentation and reference materials for the engineering team.
Report network status to key stakeholders and leadership teams.
Assist team members and operations teams with implementations, troubleshooting, and repair of network installations and deployments.
Communicate courteously and professionally with internal departments, customers, and vendors.
Follow Zayo Networks’ standards throughout each client and internal department interaction.
Troubleshoot, diagnose, and resolve hardware, software, network, and system problems.
Work escalations from Zayo NOC Support teams to troubleshoot issues and outages.
Participate in the on-call engineering rotation.
Perform after-hours installations and maintenance.
Work with other network engineering teams in a customer-facing capacity.
Travel less than 5% for company-wide meetings and customer visits.
Perform other related tasks as assigned.