Network Engineer
About The Position
The Network Engineer reports to the Technical Services Manager and assesses incoming support requests, resolving them with minimal oversight. The role operates in a fast-paced, goal-oriented environment that emphasizes accountability, multitasking, efficient problem-solving, and continued development of networking knowledge. The engineer must be highly proficient with Ruckus Wireless network systems, including SmartZone wireless controllers and Unleashed wireless access points; Ruckus/Brocade ICX switches; and FortiGate and Sophos firewalls. The position supports remote clients’ networks through ticket-based Tier 1/2 troubleshooting, provisioning and maintaining AN Core solutions, system documentation, firmware updates, monitoring-alert review, and escalation. It also involves client account administration, knowledge sharing and article publication, and preparing tickets for RMA processing. Occasional after-hours emergency support is required, and availability for nights and weekends may be needed. The company describes ADI as a global distributor and solutions provider of security, AV, and smart living technologies serving more than 110,000 customers worldwide.
Requirements
- At least 4 years of networking experience.
- Current CCNA certification or equivalent.
- Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, and STP.
- Advanced understanding of wireless local area networks, authentication, security, and encryption protocols.
- Experience supporting customer environments in a helpdesk or support capacity.
- Ability to solve complex technical problems under pressure while interfacing with clients.
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization.
- Availability to work nights and weekends as needed.
- Ability to work CST or EST hours.
- High proficiency with Ruckus Wireless network systems, including SmartZone wireless controllers and Unleashed wireless access points, Ruckus/Brocade ICX switches, and FortiGate and Sophos firewalls.
Nice To Haves
- Residential custom electronics design or integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4.
- RCWA, RCNA, CWNA/CWNP, or ICX/Brocade certifications, or equivalent experience.
- Experience programming and troubleshooting Ruckus solutions.
- Experience with remote desktop support applications.
- Working knowledge of ConnectWise.
- Experience with Python, VBScript, JavaScript, or other scripting.
- Apple or Microsoft certifications.
Responsibilities
- Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks.
- Program and provision AN Core solutions for deployment at remote sites.
- Provide and maintain thorough documentation of client systems.
- Perform firmware updates on remote client systems.
- Create and manage client contacts and accounts within AN systems.
- Collaborate with clients and teammates by coaching and sharing knowledge.
- Learn new technologies and products.
- Review alerts from the Access Networks Live Monitoring system and escalate or create tickets using a defined process.
- Write and publish articles to increase the team’s institutional knowledge.
- Prepare tickets for RMA processing.
- Provide occasional after-hours emergency support for remote clients.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
