Network Engineer (VoIP )

By Light HQ•Fort Lee, VA

6d•Onsite

About The Position

Full Spectrum Operations LLC (FSO) is seeking a Network Engineer with VoIP expertise to support the Regional Network Enterprise Center (RNEC) at Joint Base Langley-Eustis (JBLE), Virginia, the Local Network Enterprise Center (LNEC) at Fort Gregg-Adams, Virginia, and Joint Expeditionary Base Little Creek Fort Story (JEBLCFS), Virginia. This role involves providing classified and unclassified communication systems support, including Site Management, Infrastructure Operation and Maintenance (O&M) for Unified Communications, Inside Plant (ISP), Customer Service Telephone, Outside Plant (Cable) (OSP), Battery Maintenance, Cable Locates; Systems Management for Mission Servers, Automation and Network Support, Cybersecurity, and Tier II Customer Support; Land Mobile Radio; and Configuration Management. The work is on-site with core duty hours from 0700 to 1700, Monday through Friday, with an 8-hour workday. The position requires providing Operations and Maintenance (O&M) support for Voice over Internet Protocol Systems (VoIP)/Voice over Secure Internet Protocol Systems (VoSIP) technology in coordination with DISA and NETCOM. Responsibilities include expert technical support for VoIP networks, system upgrades, end-user instrument configuration, and O&M for new, existing, and future VoIP technologies. The role utilizes NetOps capabilities, manages Call Managers, Gatekeepers, and Gateway equipment, monitors VoIP traffic for capacity and performance issues, and handles all VoIP/VoSIP related cybersecurity functions (STIGs, patching, IAVA, RMF, CORA). Additionally, the engineer will prepare and maintain circuit-level voice IP drawings, coordinate VoIP implementation TTPs, perform analysis of VoIP degradations and failures, and provide trend analysis and recommendations. The position also involves providing complete and accurate VoIP Diagrams and VVOIP compliance documentation, local common-user LAN and CAN touch labor, monitoring network performance, conducting fault analysis, providing network utilization reports, managing network equipment/software, drafting SOPs, managing external network connections, and maintaining/configuring/troubleshooting E-911 systems.

Requirements

Associate’s degree or four years of relevant hands on experience.
Minimum of three years’ experience supporting Voice/Telephone Switch requirements.
Security+ certification
Experienced with Call Manager and Unified Communication systems/services.
Fluent in the spoken and written English language, to include the usage of technical terms commonly used in information technology (IT), network routing and switching, telecommunications, IT maintenance, and technical control facilities.
Requires a Secret Security Clearance.

Nice To Haves

Supported the U.S. Army or other DoD Agency.
Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
Cisco Certified Network Administrator (CCNA).

Responsibilities

Provide Operations and Maintenance (O&M) support for Voice over Internet Protocol Systems (VoIP)/Voice over Secure Internet Protocol Systems (VoSIP) technology in coordination with DISA and NETCOM.
Provide expert technical support for VoIP networks, system upgrades, and end user instrument configuration.
Provide O&M support for new, existing, and future VoIP (secure and non-secure) technology.
Provide expert technical support for existing and growing VoIP networks, System upgrades, and equipment purchases.
Use NetOps capabilities to execute VoIP/VoSIP responsibilities and functions.
Manage and maintain the Call Managers, Gatekeepers and Gateway equipment, if applicable, on all networks.
Monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
Provide all VoIP/VoSIP related cybersecurity functions to include STIGS, patching, IAVA, Risk Management Framework, and Commander Operational Readiness Assessment (CORA) tasks.
Prepare, maintain, and review circuit level voice IP drawings and coordinate with Government representatives to develop VoIP TTP for VoIP implementation on installations.
Perform analysis of VoIP degradations and failures, and then provide trend analysis and recommendations to the Government to avert future issues.
Provide complete and accurate VoIP Diagrams and associated Voice/Video over Internet Protocol (VVOIP) compliance documentation.
Provide local common-user LAN and CAN touch labor or remote (troubleshooting, repairing, etc.).
Monitor the limited geographic CAN and LAN by utilizing enterprise management software to monitor network performance, analyze network activity, and maintain a high level of network availability.
Perform network discovery and conduct fault analysis.
Provide network utilization reports to the Customer.
Manage network equipment/software to include configuration management and capacity management.
Draft and maintain SOP documents for the functional category.
Manage and maintain approved connections to external networks.
Maintain, configure, and troubleshoot E-911 systems.
Perform other duties as required.