VoIP Network Engineer

Good Samaritan•Vincennes, IN

6d•Onsite

About The Position

Good Samaritan Hospital is seeking a VoIP Network Engineer to join its Infrastructure Network team and lead the design, operation, and modernization of its enterprise voice infrastructure. The role manages a hybrid Avaya communications environment, resolves complex technical issues, supports daily operations, and leads initiatives to improve telecommunications reliability, security, and scalability. The position is onsite.

Requirements

Minimum of 5 years of IT infrastructure experience with a bachelor's degree in a related field, or a minimum of 8 years of IT infrastructure experience without a degree.
Working knowledge of VoIP protocols, including SIP and H.323, PBX systems, and call center technologies.
Strong understanding of SIP, H.323, RTP, and TCP/IP networking.
Hands-on experience with platforms such as Avaya or Cisco Unified Communications Manager (CUCM).
Familiarity with scripting languages such as Python or bash.
Strong troubleshooting and problem-solving skills.
Bachelor's degree in Computer Science, Networking, Electrical Engineering, or a related field, or an equivalent amount of hands-on experience.
Must work onsite.

Nice To Haves

Relevant certifications, such as CCNA Voice or CCNP Collaboration.

Responsibilities

Design, configure, and maintain an on-premises hybrid analog and VoIP PBX system, including user profiles, IVRs, auto attendants, call queues, endpoint configurations, SIP trunks, media gateways, session border controllers where applicable, softphones, desk phones, and related telecommunications equipment.
Configure and maintain Quality of Service (QoS) policies across LAN and WAN environments to support reliable, high-quality voice communications.
Troubleshoot and resolve telephony issues involving call failures, one-way audio, poor call quality, latency, jitter, packet loss, SIP signaling, and endpoint connectivity.
Manage DID numbers, toll-free numbers, SIP trunks, and telecommunications services in coordination with carriers, ISPs, and third-party vendors.
Apply security best practices to voice and network infrastructure, including system hardening, secure signaling and media protocols, access controls, and vulnerability remediation.
Assist with enterprise networking projects and operational support as needed.
Collaborate with IT, business teams, and vendors to translate business requirements into technical solutions.
Maintain detailed documentation of telecommunications and network designs, configurations, and performance metrics.
Keep abreast of VoIP and network technologies and industry trends.
Perform other duties as assigned.