VOIP Engineer

SAIC • Washington, DC

5d • Onsite

About The Position

SAIC is hiring a VOIP Engineer to support the Department of Transportation. The role analyzes and develops VOIP networks and plans the installation and maintenance of VOIP systems from project inception through completion. It also manages Jabber and WebEx and ensures their integration and communication with the VOIP network.

The engineer provides senior-level engineering and operational support for DOT enterprise video conferencing. The work includes configuring, testing, validating, troubleshooting, and operationally accepting Google Meet room systems, collaboration endpoints, BYOD workflows, SIP/H.323 interoperability, certificates, network dependencies, and VTC management platforms. Physical room installation is primarily performed by approved vendors.

The position is based onsite in Washington, DC, has an evening shift, and requires no travel. Candidates must be U.S. citizens or green card holders who have resided in the U.S. for at least three years and must be able to obtain a Public Trust clearance.

Requirements

• At least 8 years of VTC/VoIP engineering experience is listed as preferred in the qualifications.
• Strong experience with enterprise VTC environments.
• Experience with Poly/Polycom and/or Cisco collaboration systems.
• Strong understanding of SIP and H.323.
• Experience troubleshooting IP-based video conferencing.
• Understanding of TCP/IP, DNS, DHCP, VLANs, QoS, and routing.
• Experience troubleshooting audio/video signal paths.
• Experience with Google Meet hardware, Zoom, and Webex environments.
• Experience working with certificates/PKI.
• Strong troubleshooting and analytical skills, including the ability to perform root-cause analysis.
• Ability to create technical documentation, SOPs, test plans, and engineering reports.
• Experience with ServiceNow or similar ITSM platforms.
• Strong communication and customer service skills.
• Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and be able to obtain a Public Trust clearance.

Nice To Haves

• Poly G7500, Poly Studio X Series, Poly TC8/TC10 controller panels, Poly Resource Manager, or Poly Clariti experience.
• Cisco Room Kit or Cisco Boards experience.
• Google Meet Hardware, Avocor, Crestron, Icron, or Pexip experience.
• Cisco Webex, Zoom Rooms, or SIP/H.323 infrastructure experience.
• PKI/certificate management experience.
• Cisco networking or Cisco ISE experience.
• Experience in federal government environments.
• Poly Certified Video Conferencing Engineer (PCVE).
• Cisco collaboration certifications, such as CCNA Collaboration or Cisco Video Network Specialist.
• CompTIA Security+ or ITIL Foundation certification.
• CompTIA Network+, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP).

Responsibilities

• Analyze and develop VOIP networks.
• Design and plan installation and maintenance of VOIP systems from project inception to conclusion.
• Manage Jabber and WebEx and ensure their proper integration and communication with the VOIP network.
• Provide senior-level engineering and operational support for DOT enterprise video conferencing.
• Configure and troubleshoot Google Meet room systems, collaboration endpoints, BYOD workflows, SIP/H.323 interoperability, certificates, network dependencies, and related VTC management platforms.
• Test, validate, troubleshoot, and support operational acceptance of video conferencing systems; physical room installation is primarily performed by approved vendors.
• Perform root-cause analysis.
• Create technical documentation, standard operating procedures, test plans, and engineering reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed