Members of this Service Area provide technical expertise to manage enterprise infrastructure technologies. Answer phone calls to troubleshoot, configure, document, coordinate with customers, and create and resolve ITIL incidents following established guidelines and directives. Manage, ITIL incidents assigned to Infrastructure Service Area and include, but is not limited to, incidents relating to OSI Layer 2 and Layer 3 switching, 802.1q VLAN, Shortest Path Bridging (802.1AQ), 802.1x switch port authentication/Cisco ISE, router and switching operating system/firmware, Cisco VPN, related DNS and DHCP, dynamic routing protocols (BGP, OSPF), physical and virtual networks, QoS, Cisco Nexus Data Center technology, MPLS networks and DISA STIG implementation. The contractor shall support Infrastructure on first shift. ANG NOS Infrastructure manages the following: Ciscorouters andswitches on 2 networks VPN appliances Cisco Nexus devices on 2 networks Responsible for enterprise routing, managingroutingand switching at multiple data centers.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees