Network Engineer 2

Seattle University

1d • Hybrid

About The Position

Information Technology Services (ITS) provides friendly, high-quality support to our community of faculty, staff, and students. We’re looking for a results-driven Network Engineer with solid skills and experience to join and grow with our diverse team. This mid-to-advanced level position will expose you to a wide range of network hardware, software, and support procedures within a higher education environment. We will fill this position as either a Network Engineer or Senior Network Engineer based on the ideal candidate’s experience.

Requirements

• Bachelor’s degree in IT or related field, or equivalent experience.
• 4+ years supporting enterprise Wi-Fi environments with 200+ access points.
• 2+ years supporting LAN environments with 100+ managed switches including troubleshooting, software upgrades, and hardware support.
• Demonstrated Experience With: Juniper Mist wireless and switching, Cisco IOS switching, VLANs, STP, PoE, and link aggregation, IPv4, DNS, DHCP, SNMP, OSPF
• Experience Troubleshooting Connectivity Across: Desktop – Windows and Mac, Mobile – Apple IOS, Android, Other, Various IoT platforms
• Proactively manage user expectations by providing timely ticket updates and end-to-end communication throughout the troubleshooting lifecycle.
• Proficiency with Microsoft Office Tools: Visio: logical and physical network diagrams, Excel: formulas, data manipulation, text manipulation, VLOOKUP, conditional formatting, Word: styling, tables, graphics, TOC, watermarking, Outlook: calendar invites, tasks, contacts, autoreplies
• Demonstrated Ability to: Manage multiple tasks simultaneously, Shift your focus from one task to another based on support needs, Meet deadlines with attention to detail and accountability, Work independently and collaboratively, Communicate technical information clearly and tactfully, Exercise sound judgment in complex situations.
• Must be able to lift 50 pounds and transport up to 100 pounds on a cart among campus buildings.
• Must be able to work on ladders (6-10 ft) to access network equipment.
• Hands-on experience with: Juniper EX (4000/4400/4650) switches and Virtual Chassis, JunOS and MX204 routers, Cisco Catalyst switches 3850, 4510, 4500-X
• Demonstrated understanding of IPv4 subnetting (/20–/24).
• SolarWinds Network Performance Monitor (NPM) and Network Configuration Manager (NCM)
• EfficientIP SolidServer (DDI)
• Jira or similar ticketing systems
• Candidates must live within a reasonable commute of our Seattle offices.
• Candidates must be legally authorized to work in the United States without the need for employer-sponsored visa authorization.

Nice To Haves

• IPv6 knowledge a plus.
• Familiarity with AWS Route 53
• Relevant certifications: Juniper JNCIS-MistAI-Wireless, JNCIS-MistAI-Wired, JNCIS-ENT, Cisco CCNA
• Applicable training courses for the technologies listed in this job posting.
• Familiarity with Palo Alto firewalls and Panorama is a plus.
• Project management experience is a plus.
• Experience designing and supporting networks in higher education environments.
• Advanced experience with Juniper Mist at scale (~8,000+ daily connections).
• Experience maintaining a guest Wi-Fi portal in Mist

Responsibilities

• Own the performance, reliability, and continuous improvement of enterprise Wi-Fi services across two campuses, supporting 1,700+ access points, guest networks, Mist Edge controllers, and diverse client devices.
• Administer and enhance wired network infrastructure, including Juniper and Cisco switching environments.
• Diagnose and resolve complex wired and wireless connectivity issues across a wide range of devices.
• Communicate clearly with end users and stakeholders throughout the troubleshooting lifecycle, setting expectations and providing timely updates.
• Manage critical network services including RADIUS authentication, DNS, DHCP, and IP address management (IPAM).
• Maintain and optimize network monitoring, alerting, and configuration management.
• Perform certificate management and updates across multi-vendor network platforms.
• Plan and execute network upgrades, patching, and lifecycle maintenance to ensure security and high availability.
• Participate in scheduled maintenance windows and respond to critical after-hours incidents as needed.
• Partner with internal teams to identify root causes, improve network performance, and enhance user experience.
• Contribute to documentation, process improvements, and operational best practices.

Benefits

• Choose from three different medical plans, a dental, and vision insurance programs.
• Protect your income with life, short & long-term disability coverage.
• Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.
• 100% paid tuition benefits for the employee and dependents
• a subsidized transportation benefit
• a wellness program with free access to an onsite fitness facility
• a wide variety of campus events.
• a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees