Network Data Comm Analyst

Leidos•Bay St. Louis, MS

23h•$50,700 - $91,650

About The Position

The Network Data Comm Analyst supports the Homeland Enterprise Information Technology Secure Services and Support (HEITS) management team in the continued operation, maintenance, and evolution of the Homeland Secure Data Network (HSDN) and Classified Local Area Network (C-LAN). In a 24/7 Operating Center environment, the analyst monitors customer network data, applications, and operational architecture to help ensure service-level agreements are met. The role provides operational support for network components, troubleshoots circuit and data issues with telecommunications providers and customers, responds to customer questions about hardware, software, networks, and telecommunications systems, and resolves or escalates problems. The analyst also monitors reports, applications, and data flows; communicates service impacts; and supports engineers and colleagues in maintaining effective operations.

Requirements

At least 3 years of experience working with networks and performing network administration and troubleshooting.
Familiarity with Windows systems administration tools and processes, including adding and removing user accounts and configuring or correcting profile issues.
Knowledge of coordinating problem resolution and working across IT functional areas.
Ability to manage multiple tasks or events simultaneously and deliver on time.

Nice To Haves

Department of Homeland Security (DHS) experience.
Networking certification.
Microsoft certification.
Security+ certification.
CCNA certification.
Bachelor’s degree in a related discipline from an accredited college, or equivalent experience/combined education with 2 years of professional experience.
DHS EOD.
Security vetting for up to TS/SCI.

Responsibilities

Monitor, install, modify, test, and service network equipment.
Maintain availability in the customer call queue during each scheduled shift and resolve customer inquiries and issues in accordance with service standards.
Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues develop role-related knowledge.
Resolve networking and customer-related concerns and issues.
Support engineers in troubleshooting network instability.
Communicate impacts to operational continuity to customers and Leidos leadership.
Maintain a comprehensive understanding of network and device relationships.
Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly escalate exceptions, delays, or system issues through established channels.
Balance priorities and customer needs during outages or service degradation.
Work with telecommunications providers, LECs, and customers to troubleshoot circuit and data issues.
Answer telephone and email queries about customer hardware, software, network, and telecommunications systems and network procedures.
Provide operational support for network components, determine problems, escalate them, and provide resolutions.