Network Customer Service Support

Enlyte•UNAVAILABLE, UNAVAILABLE

8h•Remote

About The Position

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. This is a fully remote role. Monday through Friday, 11:00 AM – 8:00 PM PST, with typically one Saturday per month. We are seeking a Network Customer Service Support professional to join our Network Solutions team. Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by email, telephone or via a CRM. Documents issues within the CRM using specific guidelines. Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements. Researches multiple system applications to identify root cause of issue which can be complex in nature. Works to resolve issue within own unit or outside unit. May require outreach to other internal resources or external resources outside of the company. Responds to inquiries from clients, providers and/or other internal or external partners. Determines most effective response. Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to clearly and concisely explain the resolution to a complex issue and policy provisions. Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Requirements

MUST BE IN THE PACIFIC TIME ZONE
High School diploma or equivalent.
Experience in a fast-paced, production environment.
Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
Ability to write clearly and effectively when communicating with all parties.
Excellent interpersonal skills.
Ability to understand and interpret multiple systems setup and output.
Ability to clearly and concisely explain the resolution to a complex issue and policy provisions.

Responsibilities

Delivers specific delegated Customer Service tasks assigned by a supervisor.
Receives requests by email, telephone or via a CRM.
Documents issues within the CRM using specific guidelines.
Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements.
Researches multiple system applications to identify root cause of issue which can be complex in nature.
Works to resolve issue within own unit or outside unit.
May require outreach to other internal resources or external resources outside of the company.
Responds to inquiries from clients, providers and/or other internal or external partners.
Determines most effective response.
Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.