Sales Support/Customer Service

Index Fasteners Incorporated•Ontario, CA

7d•$18 - $25•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Sales Support / Customer Service Representative to join our Sales team at our Ontario, CA headquarters. This role plays a key part in supporting both customers and the sales team by ensuring smooth order processing, timely communication, and exceptional service delivery.

Requirements

Minimum of 2 years of experience in customer service
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to perform basic math functions and calculations
Strong multitasking skills with excellent attention to detail
Typing speed of 40+ words per minute
Excellent customer service, communication, and problem-solving skills

Nice To Haves

Quality and details focused
Reliable and dependable
Neat and organized warehouse

Responsibilities

Handle incoming calls and provide excellent customer service throughout each interaction
Process estimates and sales orders efficiently with a high degree of accuracy
Assist outside sales representatives with quotes, order entry, and customer service needs
Identify sales opportunities and relay them to Account Managers or the Sales Manager
Provide customer service and technical support via Live Chat
Support the sales team by sourcing products from vendors
Make outbound calls as needed (e.g., emailed orders, stock issues, split shipments)
Maintain and update customer account information
Relay customer comments, complaints, or issues to the Sales Manager
Attend meetings, trainings, and trade shows as required
Create new customer accounts in NetSuite
Update and track projects regularly using Traction Tools