Network Assistant

Adventist Media Ministries•Riverside, CA

2d•Hybrid

About The Position

The Network Assistant serves Adventist Media Ministries by anticipating and meeting the personal computer-related needs of the Adventist Media Center, its seven ministries, and staff and volunteers. The role provides courteous, patient technical assistance by phone, email, or in person, and carries out duties independently, meets deadlines, and provides timely reports to the IT Director. Authority is delegated by the IT Director, and work is governed by Adventist Media Ministries and North American Division of SDA policies and procedures. The position provides first-level technical support, coordinates helpdesk tasks, handles vendor and ministry email correspondence, supports department scheduling and administration, and orders and installs hardware and software. It installs, configures, tests, evaluates, and maintains computers, mobile devices, peripherals, applications, and networks; supports networking and server systems; and backs up the Network Engineer with daily operations. Other duties include backups and logs, software and operating-system updates, equipment inventory, Zoom phone system administration, meeting-room audio/video equipment operation, user training, technical documentation, and light building maintenance. The role is based in Riverside, California, in a hybrid arrangement requiring two days in the office and allowing two optional work-from-home days. The regular schedule is 38 hours per week, usually Monday through Thursday from 7:30 a.m. to 5:30 p.m.; variable hours may be required.

Requirements

Be a member of the Seventh-day Adventist church and supportive of its beliefs and values.
Have college-level technical courses or equivalent job experience, with at least two years in data processing, computer science, database constructs, and/or programming.
Have at least two years of computer technology experience.
Have experience with Microsoft suite of work tools and both PC and Apple operating systems.
Demonstrate experience supporting business office machines, PCs, and related devices such as printers and scanners.
Have a good working knowledge of PC and Mac hardware, operating systems, and related off-the-shelf software products.
Be willing to learn new skills and proprietary systems.
Assist employees in a friendly and courteous manner with computer systems problems.
Communicate effectively and maintain good interpersonal relationships with people and organizations at all levels.
Adapt to urgent projects or unusual situations.
Meet deadlines, conduct and direct research into IT issues and products, and take initiative in developing and completing projects.
Recognize needs, take initiative, and find solutions.
Communicate orally and in writing with all staff.
Be able to stand, walk, sit for prolonged periods, reach, bend, climb, use a computer keyboard, and lift up to 50 pounds.

Nice To Haves

A BA or BS degree is preferred.

Responsibilities

Provide first-level technical support and troubleshooting by phone, Zoom, TeamViewer, in person, or through the helpdesk system.
Coordinate helpdesk tasks.
Serve as the main point of contact for email correspondence with vendors and ministries.
Handle departmental scheduling.
Manage department bills and contracts.
Order and install software and hardware.
Document contracts, licensing, billing, technical support items, and maintenance procedures.
Operate audio/video equipment in meeting rooms.
Install, test, evaluate, and modify networked and single-user computers, tablets, phones, peripherals, and applications.
Install, configure, and manage LAN and WAN computer networks.
Run backups and maintain backup logs when requested.
Work with networking and server systems and support the Network Engineer with daily operations.
Continuously upgrade software, patches, and operating systems.
Diagnose hardware, software, and operator problems; take remedial action or recommend procedural changes.
Assist users in resolving computer issues and explain network applications and equipment to end users.
Secure computers by installing and updating antivirus software.
Train users on new software.
Install and configure operating systems, software environments, and applications, including word processing, database, and spreadsheet programs.
Maintain the equipment inventory database and manage the system.
Manage and maintain the Zoom phone system, licensing, and support.
Perform light building maintenance and other assigned responsibilities.