Network and Telecommunications Specialist 1 (PCN 20-2055)
About The Position
This position is being recruited in both Anchorage and Juneau; final location is based on the location of the selected candidate. The Department of Corrections, Division of Administration & Support, is recruiting for a Network and Telecommunications Specialist 1 position. Network Specialists on the DOC Tier 2 helpdesk assist our Technicians with ticket escalations and daily workload. Tickets span a wide variety of issues, from software & hardware troubleshooting break/fix up to diagnosing network outages & planning projects. Specialists work on higher level projects and help maintain work standards for the team. The Division of Administrative Services / Information Technology Unit provides essential network security and server support to the line of business operations of the Department in support of its mission to provide secure confinement, reformative programs, and a process of supervised community integration to enhance the safety of our communities. This Unit provides helpdesk support to Alaska's correctional system to ensure appropriate documentation and tracking of all persons placed under the department's custody/supervision. There are more than 5,000 offenders under the department of corrections custody and an additional 5,000+ that are under supervision as assigned by the Alaska Court System.
Requirements
- Knowledge of computer network, desktop, and mainframe operating systems and their applications.
- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
- Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
- Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.
- Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
- Training in computer science, information technology, computer engineering, or a similar field or experience in monitoring networks, documenting network problems, and providing technical support to network users.
- Possess a valid driver's license.
Responsibilities
- Assist Technicians with ticket escalations and daily workload.
- Troubleshoot software & hardware issues.
- Diagnose network outages.
- Plan projects.
- Work on higher level projects.
- Help maintain work standards for the team.
- Provide helpdesk support to Alaska's correctional system.
- Ensure appropriate documentation and tracking of all persons placed under the department's custody/supervision.
- Troubleshoot throughout the department.
- May require physical travel to Correctional Institutions.
- May work with or around incarcerated individuals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
