Network Analyst

Government of Alberta•Calgary, AB

5d•CA$83,258 - CA$114,316•Onsite

About The Position

We're seeking a skilled Network Analyst to help deliver secure, high-performing technology solutions for court operations in a dynamic and evolving technical environment. As a Network Analyst, you will be reporting to the Manager, IT Infrastructure and Domain Services. In this position, you will deliver technical network analysis, design, implementation, support and operations of IMT services and projects. Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems. You will work with and receive guidance from a team of analysts within the CTS unit. You will use its diverse IT expertise to operate independently on assigned work; however, it will receive broad guidance on overall scope of work and assistance on more complex situations. In some instances, the position may be responsible for overseeing the work of a junior positions.

Requirements

Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management).
Knowledge of network routing protocols specifically related to (OSPF, BGP, EIGRP), as well as knowledge of SDWAN, Firewalls, Wi-Fi, 802.1x, and Zero Trust technology.
Knowledge of Government / Courts IT policies and legislation and an understanding of its application on related assignments.
Understanding of project management concepts and processes.
Ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential.
Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance.
University graduation in Computer Science or a related discipline, plus two years of directly related experience is required.

Nice To Haves

Expert experience with Microsoft 365 applications is highly desired including: Working experience of Microsoft 365 tenant and application support and administration, including SharePoint Online, OneDrive, Teams, and Azure directory.
Working experience of Microsoft Azure cloud computing administration.
Microsoft certification, Cisco Certification (CCNA, CCNP, and CCIE (preferred)) Fortinet certification, will all be considered assets.
Working experience in public sector network applications will also consider an asset.
Hands on experience in deploying Thousand eyes, DNAC and SDWAN will be highly desired.
A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four years related experience.
One-year certificate from a recognized post-secondary institution and five years related experience.

Responsibilities

Monitoring, operation and maintenance of Microsoft 365 applications, Azure directory and cloud services along with courts systems to connect to these services.
Perform evaluation of new technologies and products and may provide second line desktop support.
Responsible for life cycle management of computer network, services, and storage equipment.
Provide computer systems related technical expertise to both Court Technology Services and Court Business staff.
Coordinate maintenance agreements including renewals.
Provide supporting information for network system procurements.
Travel to support both the Calgary and Edmonton data centers as well as base and rural court house network equipment (as and when required).
Participate in the on-call rotation and be able to respond to critical or high severity alerts after hours and follow documented steps to address such issues.