Network Analyst

Ritter Communications•Jonesboro, AR

12h

About The Position

Rightfiber is seeking a Network Analyst to join its Network Operations Center (NOC) team. The role provides operational support for the company’s data, voice, and transport network. Success requires adapting to rapidly changing environments and networks, learning new technologies and processes quickly, and working both independently and as part of a team. The position participates in a 24x7x365 three-shift rotation.

Requirements

Knowledge of telecommunications products and services.
1.5 years of relevant network experience.
Demonstrated understanding of LAN/WAN protocols and technologies, including Ethernet, VLAN, TCP/IP, routing, switching, and ACL.
Demonstrated understanding of the OSI layer.
Knowledge of common networking tools and troubleshooting methodologies, including Telnet, SSH, ping, traceroutes, and Wireshark.

Nice To Haves

Bachelor’s degree in Engineering, Computer Science, or a similar technical field.
Cisco CCNA, Nokia NRS, CompTIA, or similar certifications.

Responsibilities

Monitor network systems, including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment.
Document and report network incidents and outages according to policy.
Provide remote technical support to technicians for data networks, server applications, IP routing setup, and troubleshooting customer service issues.
Provide escalation support to Enterprise Technical Assistance Center (TAC) staff.
Activate voice and data services across copper, fiber, and Ethernet platforms.
Interact with Engineering, Field Operations, TAC, and occasionally end customers.