Network Administrator (VPN )

Empower AI Inc.•Remote,

17d•Hybrid

About The Position

Empower AI is seeking a Network Administrator specializing in VPN to support a large technology refresh initiative for the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT). This role involves the design, implementation, monitoring, management, and troubleshooting of network circuits and devices, with a focus on VPN, wired, and wireless equipment across hundreds of global sites. The position is part of a prime task order focused on driving digital transformation and leveraging advanced technologies like AI and machine learning. The team utilizes best-in-class partners and forward-leaning technologies to transform GSA's IT capabilities and deliver a more flexible service delivery model.

Requirements

Public Trust Clearance
ITILv4 Foundation Certification within 120 days of start date.
Previous experience with TrustSec.
SME with VPN and previous experience with VPN in an enterprise environment.
Previous experience with vulnerability patching.
Previous experience supporting and operating Software-Defined Wide Area Networks (SD-WAN) sites
Design and develop solutions to complex applications problems, system administration issues, or network concerns.
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
4 - 9 Years of experience and/or and bachelor's degree
Previous support of Software Defined Access (SDA) infrastructures.
Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

Nice To Haves

Cisco Certified Networking Professional (CCNP) or Cisco Certified Networking Associate (CCNA).
Proficiency in wireless survey software such as Ekahau, both in actual survey functions and engineering and architecture based on the data.
Proficient in configuring the following protocols: BGP, OSPF, EIGRP, and Static routes.
Familiar with SD-WAN architectures such as VMware (VeloCloud)
Design network architecture for Software Design Access / Software Defined Networks, utilizing Cisco Catalyst Center.
Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (Solarwinds), Cisco Prime, LAN/WAN control protocols, Cisco SDA.
Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.

Responsibilities

Manage, Engineer and lead all VPN activities within the environment.
Establish network monitoring for newly installed and replaced equipment.
Support and operate Software-Defined Wide Area Networks (SD-WAN) sites.
Support and maintain network equipment and configuration (routers and routing).
Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network.
Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits.
Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas.
Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
Analyzes, diagnoses, and recommends solutions to complex problems.
Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
Generates / updates network documentation in coordination with the onsite installation resources.
Ability to establish and maintain effective working relationships with associates and client personnel at all levels.
Produce knowledge base articles and SOPs.