Network Administrator

Adelbrook•Cromwell, CT

1d•Onsite

About The Position

The Network Administrator supports agency-wide information systems, data platforms, and infrastructure serving educational, residential, and administrative programs. The position maintains and optimizes systems to support reliable, secure, and efficient operations, including system configuration, data integrity, reporting, troubleshooting, compliance support, and end-user assistance. The agency serves children, adolescents, and young adults with Autism Spectrum Disorder and/or Intellectual and Developmental Disabilities, and emphasizes high-quality, trauma-informed, person-centered care. The role administers information systems, databases, and platforms; maintains accurate and accessible data; and serves as a liaison to external vendors and software providers on implementations, upgrades, and issue resolution. It develops reports, documentation, procedures, and user training materials, and supports system workflows for onboarding, pay changes, benefits administration, credential tracking, and other administrative processes. The position also maintains the Kronos database and serves as the Kronos liaison, creating and maintaining platforms and processes within that system. The Network Administrator collaborates with Human Resources, Finance, Compliance, Education, and Program leadership on audits and regulatory requirements. It maintains secure server, cloud, endpoint, and network services; diagnoses issues with identity, devices, applications, and connectivity; and manages access controls, security policies, updates, and configuration changes. The role participates in system projects, testing, and continuous improvement, and maintains infrastructure documentation, network diagrams, and operating procedures. The work is performed in an administrative building or program office. The agency operates 24/7, and schedules are flexible and may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on-call responsibilities. The employee may need to travel between program locations.

Requirements

High school diploma or equivalent required.
Minimum of 5 years of experience in network administration or a related administrative systems role preferred.
Bachelor’s degree in Information Technology, Information Systems, Human Resources, or a related field preferred; equivalent experience considered.
Hands-on experience supporting a multi-location environment.
Experience with Ubiquity Access Points and Switch.
Strong organizational, problem-solving, analytical, written communication, and verbal communication skills.
Ability to train and support end users with varying technical skill levels.
Ability to manage multiple priorities and deadlines.
Windows Server 2012 through 2025 installation, configuration, maintenance, patching, and troubleshooting.
Active Directory user and group administration, DNS, DHCP, and replication.
Switching knowledge, including VLANs, trunking, PoE, spanning tree, and network troubleshooting; experience with Aruba, Cisco, and Ubiquity.
Administration and troubleshooting of Sophos products used in the environment.
Ubiquity Wi-Fi design, configuration, troubleshooting, and maintenance.
Knowledge of system administration principles and data management practices.
Understanding of confidentiality, data security, and compliance requirements.
Knowledge of reporting, auditing, and documentation standards.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently with general supervision and collaborate effectively with internal departments and external vendors.
Ability to adapt to changing systems, priorities, and organizational needs.
Ability to analyze data and present information clearly to stakeholders.
Ability to support systems serving a 24/7 direct care environment.
Valid driver’s license and reliable transportation to travel between program locations as needed.
Ability to lift up to 50 pounds as needed and remain stationary or move about for extended periods.
Ability to perform all requirements of physical management techniques (PMT).

Nice To Haves

Experience supporting HRIS or enterprise systems.
Familiarity with nonprofit, healthcare, educational, or human services environments.
Awareness of trauma-informed and person-centered organizational practices.
Experience with Fortinet firewalls.
Familiarity with Apple products, mobile device management (MDM), and basic networking concepts.
Professional certifications such as A+, Network+, Microsoft, or similar.

Responsibilities

Administer, maintain, and support agency information systems, databases, and platforms to ensure data accuracy, accessibility, and security.
Serve as a system liaison with external vendors and software providers, supporting implementation, upgrades, and issue resolution.
Maintain system data integrity through routine audits, reconciliations, and compliance reviews.
Develop, generate, and maintain standard and ad hoc reports for leadership decision-making, compliance, and operational needs.
Provide technical support and troubleshoot system access, functionality, and usage issues for employees.
Develop and maintain system documentation, procedures, and user training materials.
Support onboarding, pay changes, benefits administration, credential tracking, and other administrative processes through system workflows.
Collaborate with Human Resources, Finance, Compliance, Education, and Program leadership to support audits and regulatory requirements.
Maintain records and documentation in accordance with federal, state, and agency policies, including confidentiality standards.
Maintain the Kronos database with accessible and accurate data.
Serve as the Kronos liaison, creating and maintaining new platforms and processes within the system.
Stay current with system updates, enhancements, and best practices relevant to agency platforms.
Participate in system-related projects, testing, and continuous improvement initiatives.
Maintain reliable and secure server, cloud, endpoint, and network services.
Diagnose and resolve issues across identity, devices, applications, and connectivity.
Manage access controls, security policies, updates, and configuration changes.
Maintain infrastructure documentation, network diagrams, and operating procedures.
Communicate clearly with technical colleagues and nontechnical users.
Perform other related duties as assigned to support agency operations.