Network Administrator
About The Position
The Network Administrator supports the Network Operations team with projects, network maintenance, device configurations, and implementations. The role has operational responsibility for enterprise LAN/WAN environments across multiple sites, performs administrative tasks at headquarters, and supports services across nationwide Distribution Centers. The administrator configures and deploys network equipment, troubleshoots complex network and hardware/software issues, and serves as an escalation resource for Service Desk tickets. The role also partners with Network Engineers on design, capacity planning, and infrastructure refreshes; maintains network documentation and inventory; responds to service impacts; and participates in compliance activities and an on-call rotation. This is a hybrid position based at SanMar’s Eastpointe office in Issaquah, Washington. Employees are required to work in the office Tuesday through Thursday, with additional office days possible based on business needs. Standard working hours are 8:00 a.m. to 5:00 p.m. PST. Periodic travel and after-hours support may be required.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 2 years of network support experience in an enterprise environment.
- Experience supporting multi-site or distributed network environments.
- Strong hands-on experience with Cisco switching platforms and CLI.
- Cisco Certified Network Associate (CCNA).
- Self-starter with a positive attitude and a passion for learning networking technologies.
- Ability to respond quickly to service impacts and strong troubleshooting acumen.
- Proactive approach to daily work and ability to identify opportunities for continuous improvement.
- Strong communication skills, including the ability to convey technical subject matter to management and non-technical audiences and interface with internal customers.
- Enjoys working in a team environment and actively participating in projects.
- Strong planning and organizational skills, with the ability to shift between tasks in an agile work environment.
Responsibilities
- Own operational responsibility for enterprise LAN/WAN environments across multiple sites.
- Independently analyze, troubleshoot, and resolve complex network issues involving switches, routing, wireless, and connectivity services; configure and deploy network equipment.
- Troubleshoot hardware and software problems and install, upgrade, repair, and remove hardware and software.
- Manage Network Infrastructure Support Tickets, serve as an escalation resource for the Service Desk, and escalate tickets as needed.
- Configure, deploy, and maintain network infrastructure, including switches, wireless access points, and edge connectivity.
- Partner with Network Engineers on network design, capacity planning, and infrastructure refresh initiatives.
- Identify opportunities to improve network reliability, performance, and operational efficiency.
- Assist with network-related projects and tasks.
- Turn ethernet ports up or down as requested by internal customers and Network Engineers.
- Maintain adequate inventory levels and troubleshoot network issues.
- Create and maintain documentation for network configurations, network maps, processes, and service records.
- Modify and build physical and logical network maps.
- Respond to network outages and impacts according to established Service Level Agreements.
- Provide after-hours network support during scheduled and unscheduled outages and standard patching requirements.
- Obtain approval for work related to business-impacting IT systems through established change approval processes.
- Visit remote locations for infrastructure refreshes or support.
- Participate in compliance activities and the on-call rotation.
- Perform other duties as assigned and comply with all policies and standards.
Benefits
- Annual discretionary bonus of up to 10% of base salary.
- Paid time off accrued bi-weekly based on hours worked, up to 112 hours per year to start.
- 8 paid holidays and 1 paid family day off.
- Comprehensive medical, dental, and vision benefits.
- 401(k) plan with a dollar-for-dollar match up to 4% of earnings, matched and vested each pay cycle.
- Life insurance.
- Short- and long-term disability coverage.
- Paid maternity and paternity leave.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
