Network Administrator (NetOps) - Tier 3

The Bison Group•Miami, FL

About The Position

As a Tier 3 Network Operations Technician, you will serve as a senior technical resource supporting and maintaining enterprise network infrastructure. You will troubleshoot issues ranging from end-user connectivity concerns to complex enterprise-wide incidents, working with the NOC, NetOps Tier 2, and other NetOps Tier 3 technicians. The role includes break/fix activities, configuration changes, and diagnosis of routing and switching issues. You will design, engineer, and deploy network solutions of varying complexity to meet customer requirements, improve operational capabilities, and achieve mission objectives. You will perform approved network changes, including port configurations, VLAN assignments, ACL implementations, route advertisements, and standards compliance activities. You will also carry out network deployments, installations, upgrades, and technical refresh initiatives at geographically dispersed locations. The position involves independent and collaborative work with minimal supervision, advanced troubleshooting and maintenance of production environments, and leading investigations into complex technical problems. It requires applying detailed data collection, analysis, and troubleshooting methodologies, along with creativity, innovation, and sound technical judgment. The role calls for advanced knowledge of OSPF and BGP, experience supporting GRE tunnels, VPN technologies, and VRF implementations, and the ability to configure and troubleshoot HAIPEs and TACLANEs.

Requirements

IAT II.
CCNA.
Active TS/SCI with CI Poly, or TS/SCI clearance with the ability to obtain a CI poly before starting.
Familiarity with Cisco and Juniper network equipment.
Minimum education and experience, meeting one of these combinations: High School/GED plus 9 years; associate degree plus 7 years; bachelor's degree plus 5 years; master's degree plus 3 years; or PhD plus 1 year.
Advanced knowledge of routing protocols, including OSPF and BGP, and ability to troubleshoot and resolve protocol-related issues.
Experience troubleshooting and supporting GRE tunnels, VPN technologies, and VRF implementations in enterprise network environments.
Experience configuring and troubleshooting HAIPEs and TACLANEs.

Responsibilities

Support and maintain enterprise network infrastructure.
Troubleshoot and resolve end-user connectivity issues and complex enterprise-wide network incidents.
Work with the NOC, NetOps Tier 2, and NetOps Tier 3 technicians on network operations.
Execute break/fix activities and implement configuration changes.
Diagnose and resolve routing and switching issues across the network environment.
Design, engineer, and deploy network solutions to support customer requirements, operational capabilities, and mission objectives.
Perform approved network changes, including port configurations, VLAN assignments, ACL implementations, route advertisements, and standards compliance activities.
Identify root causes of complex network issues and implement effective solutions.
Execute network deployments, installations, upgrades, and technical refresh initiatives across geographically dispersed locations.
Design and implement network solutions, perform maintenance, and provide advanced troubleshooting support for production environments.
Lead investigations of complex technical problems using detailed data collection, analysis, and troubleshooting methodologies.
Apply technical judgment and innovation to meet customer objectives and operational requirements.
Troubleshoot routing protocols, including OSPF and BGP.
Support and troubleshoot GRE tunnels, VPN technologies, and VRF implementations.
Configure and troubleshoot HAIPEs and TACLANEs.