Network Administrator (NetOps) - Tier 3
About The Position
As a Tier 3 Network Operations Technician, you will serve as a senior technical resource supporting and maintaining enterprise network infrastructure. You will troubleshoot issues ranging from end-user connectivity concerns to complex enterprise-wide network incidents, working with the NOC, NetOps Tier 2, and other Tier 3 technicians. The role includes break/fix activities, configuration changes, and diagnosing routing and switching issues across the network environment. You will design, engineer, and deploy network solutions of varying complexity to support customer requirements, enhance operational capabilities, and achieve mission objectives. You will perform approved network changes, lead investigations of complex technical problems, and provide advanced troubleshooting and maintenance for production environments. Network deployments, installations, upgrades, and technical refresh initiatives may take place across geographically dispersed locations. The position requires independent work and collaboration in small teams with minimal supervision. The role requires advanced knowledge of routing protocols, including OSPF and BGP, and experience troubleshooting GRE tunnels, VPN technologies, and VRF implementations in enterprise environments. You must also have experience configuring and troubleshooting HAIPEs and TACLANEs.
Requirements
- IAT II certification.
- CCNA certification.
- Active TS/SCI with CI Poly clearance, or TS/SCI clearance with the ability to obtain a CI poly before starting.
- Familiarity with Cisco and Juniper network equipment.
- Minimum education and experience: High School/GED plus 9 years; Associate degree plus 7 years; Bachelor's degree plus 5 years; Master's degree plus 3 years; or PhD plus 1 year.
- Advanced knowledge of routing protocols, including OSPF and BGP.
- Experience troubleshooting and supporting GRE tunnels, VPN technologies, and VRF implementations in enterprise network environments.
- Experience configuring and troubleshooting HAIPEs and TACLANEs.
Responsibilities
- Support and maintain enterprise network infrastructure.
- Troubleshoot and resolve end-user connectivity concerns and complex enterprise-wide network incidents.
- Work with the NOC, NetOps Tier 2, and NetOps Tier 3 technicians to execute break/fix activities, implement configuration changes, and diagnose routing and switching issues.
- Design, engineer, and deploy network solutions that support customer requirements, operational capabilities, and mission objectives.
- Perform approved network changes, including port configurations, VLAN assignments, ACL implementations, route advertisements, and standards compliance activities.
- Analyze complex network issues, identify root causes, and implement effective solutions.
- Execute network deployments, installations, upgrades, and technical refresh initiatives at geographically dispersed locations.
- Design and implement network solutions, perform maintenance, and provide advanced troubleshooting support for production environments.
- Lead investigations of complex technical problems using detailed data collection, analysis, and troubleshooting methodologies.
- Apply sound technical judgment and creative problem-solving to achieve customer objectives and operational requirements.
- Troubleshoot and resolve issues involving routing protocols, GRE tunnels, VPN technologies, and VRF implementations.
- Configure and troubleshoot HAIPEs and TACLANEs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accrued PTO, including vacation, sick leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
