Network Administrator I (International)

Intelligent Technical Solutions • International Falls, MN

2d • Remote

About The Position

The Proactive Team Network Administrator serves as a senior technical resource responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. The role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to improve technical performance and client satisfaction.

The position supports proactive monitoring and alert processes, provides Tier 3 escalation support, develops automation, and maintains technical documentation. It works with team leads, managers, the Proactive Service Manager, and operations leaders to develop technicians, coordinate technical initiatives, and align proactive solutions with business objectives.

The role requires a home office with a suitable computer, stable internet, audio equipment, a smartphone, an HD webcam, a second monitor, and a UPS when using a desktop. The employee works 40 hours per week. Reactive work is scheduled during normal business hours, Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time; proactive shifts will be finalized after training and may fall outside regular business hours. Compensation starts at $14.37 per hour and may vary by experience and location.

Requirements

• Demonstrated technical leadership experience in IT services, cybersecurity, systems administration, network administration, or a similar technical support environment.
• Proven expertise handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
• Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Strong networking background with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
• Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
• Experience supporting and administering Microsoft 365 environments.
• Ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
• Excellent problem-solving, root-cause analysis, and technical project leadership skills.
• Strong interpersonal and communication abilities to mentor technicians and collaborate across teams.
• At least five years of experience in IT support, systems administration, network administration, or a related technical role.
• Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.
• A home office computer with at least 8 GB RAM and either Windows 11 with an Intel i5 or i7 (8th generation or newer), AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
• Stable internet connection with at least 25 Mbps download and upload speeds.
• A quality noise-canceling headset for meetings.
• A smartphone capable of installing the Microsoft Authenticator app.
• An HD webcam for video calls and a second monitor.
• A UPS if using a desktop computer; not required when using a laptop.
• Excellent spoken and written English.
• Ability to work full time, 40 hours per week, with reactive work during Monday–Friday, 8:00 AM–5:00 PM PST and proactive shifts scheduled after training, potentially outside regular business hours.
• Ability to pass online behavior and cognitive assessments.
• Ability to provide NBI Clearance for applicants in the Philippines.

Nice To Haves

• Experience working in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment.
• Hands-on administration with ConnectWise PSA and RMM platforms.
• Preferably hold at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, or 3cx Basic Certified Engineer.
• Strong cultural fit with the ITS way; core values will be discussed during the interview.

Responsibilities

• Design, implement, and refine processes for handling proactive service alerts, including patching, disk space, antivirus, and hardware/software alerts.
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Address recurring issues proactively to minimize escalations and maintain high service standards.
• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Partner with team leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
• Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.
• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.
• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Ensure documentation meets internal standards and industry best practices.
• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
• Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Benefits

• Comprehensive health plans / HMO for the employee and dependents.
• Life insurance.
• Flexible benefit reimbursement for dental, vision, mental health, wellness, and government contributions.
• Paid time off starting at 15 days per year.
• Maternity and paternity leave.
• Paid US holidays.
• Night shift bonus.
• Health and wellness program.
• Company-paid training and certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed