Network Administrator I (Remote)
About The Position
Connoisseur Media is seeking a motivated and experienced Network Administrator I – Help Desk professional to provide remote technical support for computers, software, and peripherals across an organization operating in 40 markets nationwide. The role helps keep employees connected and productive by supporting end-user devices and applications, resolving technical issues, assisting with onboarding and offboarding, and maintaining support documentation and procedures. The ideal candidate is technology-oriented, communicates well, troubleshoots effectively, and brings a friendly, customer-service-focused approach. The position is fully remote. Preference may be given to candidates in the Eastern time zone or those willing to work at 6 AM Eastern. The role also requires availability outside regular work hours for an on-call rotation.
Requirements
- At least 3 years of experience installing, configuring, integrating, and administering Windows-platform desktops.
- Experience managing Microsoft O365 tenants.
- Experience managing Google Workspace tenants.
- Experience developing and maintaining internal documentation and diagrams.
- Strong customer service skills and experience interfacing with customers.
- Excellent oral and written communication skills.
- Ability to work under pressure and meet deadlines.
- Ability to work remotely.
- Availability outside regular work hours for an on-call rotation.
- Ability to learn new technologies, work independently and as part of a team, adapt to change, and work in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making abilities.
Nice To Haves
- Knowledge of iOS.
- Experience with broadcast media hardware or software.
- Experience using or managing Zendesk Help Desk.
- Experience with Microsoft Visio.
- Experience with business-class firewalls, including NAT/PAT, routing, access rules, and VPNs.
- Experience configuring managed switches and VLANs.
- Experience configuring, installing, and supporting network and firewall equipment such as routers, firewalls, and managed switches, with guidance from senior staff.
- Location in the Eastern time zone or willingness to work at 6 AM Eastern.
Responsibilities
- Provide remote support for the operation of computers, software, and peripherals.
- Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
- Perform desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
- Diagnose hardware and software failures, communicate remediation plans to users, and provide status updates.
- Support proprietary software and third-party applications.
- Provide virtual assistance sessions using remote desktop tools.
- Develop end-user documentation and instructions.
- Perform diagnostics, analysis, repairs, or hardware replacement for PCs, laptops, network equipment, and printers.
- Follow established policies and procedures when assisting clients and handling requests.
- Contribute knowledge and update Help Desk standard operating procedures and support training manuals.
- Maintain a professional attitude and provide excellent customer service.
- Support continuous improvement in operational processes and quality.
- Build effective working relationships with internal customers and team members.
- Prioritize and manage multiple tasks to meet Service Level Agreements.
- Perform other duties assigned by senior management.
Benefits
- Competitive health and welfare benefits package.
- Medical, dental, and vision coverage.
- Supplemental life insurance and AD&D coverage.
- Short-term disability and long-term disability coverage.
- 17 paid time off days and 10 company holidays.
- 401(k) retirement plan with employer matching.
- Employee Assistance Program offering free support services for employees and their households.
- A computer will be provided.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
