Network Administrator II (Remote)
About The Position
Connoisseur Media is seeking a Network Administrator II to join its IT team and support systems at the intersection of Information Technology and Radio Engineering, excluding RF/Broadcast Engineering. This remote position provides high-level technical support across the company, including support for radio automation systems, network and systems infrastructure, and proprietary and third-party applications. The role involves troubleshooting complex technical issues, working with colleagues across multiple locations, and supporting operations in a fast-paced media environment.
Requirements
- At least 5 years of professional Windows systems administration experience, including user and security management, file system administration, and patch management.
- At least 5 years of experience managing and remediating endpoint protection and security systems.
- At least 3 years of experience configuring and maintaining business-class networking equipment.
- Experience with firewalls, including NAT/PAT, routing, access rules, and VPNs.
- Experience with managed switches and VLANs.
- Strong working knowledge of radio broadcast automation systems such as Wide Orbit, RCS Zetta, and Nexgen.
- Excellent oral and written communication skills, customer service skills, and ability to work with technical and non-technical stakeholders.
- Ability to work remotely, under pressure, and meet strict deadlines.
- Ability to participate in an after-hours on-call rotation.
Nice To Haves
- Familiarity with Linux.
- Experience managing Google Workspace.
- Experience maintaining Help Desk or RMM platforms, such as Zendesk or N-Central MSP.
- Experience with broadcast media-specific hardware and software.
- Proficiency with technical diagramming tools such as Microsoft Visio.
- Willingness to travel.
- Located in the Eastern Time Zone and willing to work early hours.
Responsibilities
- Provide operational and technical support for radio automation systems, including Wide Orbit, RCS Zetta, and Nexgen.
- Configure, install, and maintain network and firewall equipment, including routers, firewalls, and managed switches.
- Diagnose hardware and software failures, communicate remediation plans to users, and provide status updates.
- Support proprietary and third-party applications used across the organization.
- Develop, maintain, and contribute to internal documentation, diagrams, IT and Engineering SOPs, and training manuals.
- Provide excellent customer service and build effective working relationships with internal customers and team members.
- Use analytical, problem-solving, and decision-making skills to prioritize and manage multiple tasks and meet service-level agreements.
- Learn new technologies, work independently and collaboratively, and adapt to a fast-paced environment.
- Support continuous improvement in operational processes and quality.
- Perform other duties assigned by the Director of IT or Director of Engineering.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Supplemental life insurance and AD&D coverage.
- Short-term and long-term disability coverage.
- 17 PTO days and 10 company holidays.
- 401(k) retirement plan with employer matching.
- Employee Assistance Program with free support services for employees and their household.
- Company-provided computer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
