NetSuite Support Analyst

GoEngineer•Midvale, UT

3d•$60,000 - $75,000

About The Position

GoEngineer is looking for a NetSuite Support Analyst to join their team. This role focuses on supporting and maintaining a highly customized NetSuite environment. The ideal candidate will have hands-on NetSuite experience, strong problem-solving abilities, and the confidence to work independently while collaborating with cross-functional teams. Familiarity with accounting concepts in NetSuite and experience in an OneWorld or multi-subsidiary environment are especially valuable. The analyst will help users resolve issues, improve system functionality, and understand how NetSuite interacts with other systems across GoEngineer.

Requirements

1-3 years of proven experience in a CRM/ERP support role.
1-3 years of proven experience working with NetSuite.
Experience with NetSuite workflows, saved searches, reports, and custom records.
Ability to troubleshoot issues, research system behavior, and work through support requests with minimal direction.
Strong interpersonal and communication skills, with the ability to work effectively across teams.

Nice To Haves

Experience with accounting processes as they relate to NetSuite is strongly preferred.
Experience working in a NetSuite OneWorld or multi-subsidiary environment is highly valued.
NetSuite certifications
Scripting or JavaScript experience
A background that supports future growth into more technical NetSuite development work.

Responsibilities

Respond to and manage user requests through Streamline, our ticketing system, with a focus on timely issue resolution and clear communication.
Investigate system behavior, identify root causes, and correct problems within our NetSuite environment.
Work with workflows, saved searches, reports, and custom records to support day-to-day business needs.
Contribute to NetSuite enhancements and customizations, including support for workflows, scripting, and other tailored functionality.
Learn how NetSuite interacts with internal teams and connected systems, including record creation and synchronization outside of NetSuite.
Partner with internal stakeholders across departments to understand issues, answer questions, and improve the user experience.
Help capture system knowledge and support continuity by maintaining clear internal documentation.
Support occasional projects that improve system performance, usability, and alignment with business processes.

Benefits

Participation in GoEngineer’s unlimited PTO program from day one of employment.
401(k) retirement plan with up to a 6% company match, 100% vested on day one.
Comprehensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions.
Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
Employer paid Life Insurance policy, & Short Term, and Long-Term Disability insurance, with optional supplemental coverage.
Dental and Vision insurance
Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
Fertility, adoption, and family building benefits.
Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.