Conseiller.ère support client NetSuite / NetSuite Managed Serviced Consultant
About The Position
LIDD is a leading supply chain management consulting firm. We design complex distribution centers and logistics systems to help companies move goods more efficiently. Our clients are manufacturers, distributors and retailers, including many brand names in food & beverage and consumer goods. From our offices in Montreal, Toronto, Los Angeles, and Atlanta, our staff of over 150 employees tackles challenging projects in a fun and supportive environment. LIDD is an equal-opportunity employer. When you join our team, you'll feel like you belong regardless of your ethnicity, religion, race, origin, gender, sexual orientation, age, marital status or disability. Let us know if you need accommodation during the recruitment process.
Requirements
- 0-2 years of relevant experience.
- Bachelor’s degree in Science, Technology, Economics, Mathematics, Business Management, or Finance.
- Excellent written and spoken English and French
- Bilingualism is required for this role in order to conduct business outside of the province of Québec.
Nice To Haves
- Formal NetSuite system administration/consulting experience is considered a plus.
- Familiarity with compliance and audit-related topics is considered a plus.
- Previous experience deploying pre-packaged software solutions is considered a plus.
Responsibilities
- Assigning & updating roles & permissions
- Generating reports and providing minor customizations
- Solution design, script development & advice, testing and deployment
- Identifying corrective & preventive action for reported problems
- End-user support: Providing an initial response to client tickets via email within 8 business hours, and resolution as soon as possible
- Participating in requirements gathering interviews, collaborating on data setup & process design, reviewing & sign-off on documentation & testing, and participating in training.
- Independently execute implementation and provide ongoing software support.
- Includes running related client-facing meetings and performing basic project management tasks.
- Reviewing & updating current client contract rates
- Implementing and coordinating an annual managed services contract renewal process and a client quarterly business review for upselling, cross-selling & demand forecasting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
