Associate Client Support Consultant
About The Position
This is a hybrid role where you will work in the office 3 days a week and from home 2 days a week. You will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. You will carry the weight of ADP's service reputation and client satisfaction. Your primary goal is to help clients who have between 1-49 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions to keep things interesting, and top-ranked training will help set you up for success. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You need to have a way with clients that builds rapport, establishes trust, and shines with professionalism. Your communication style, over the phone and in writing, should be clear and easy for clients to understand and act on. Pace should not scare you. The company offers a healthy dose of fun, career advancement opportunities, friendships, and values inclusion.
Requirements
- At least one year of experience in a customer service or call center environment or as an HR/HRIS practitioner with systems experience.
- Ability to work overtime hours during peak seasons.
- Military experience is also considered.
Nice To Haves
- A college degree is great but not required. What's more important is having the skills to do the job.
Responsibilities
- Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
- Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.
Benefits
- Career advancement opportunities
- Award-winning training
- World-class service guidelines
- Inclusive environment with a culture of collaboration and belonging
- Best-in-class benefits start on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
