NetSuite Delivery Manager

Plative

About The Position

As a Delivery Manager at Plative, you will own delivery outcomes for a pod of NetSuite consultants and serve as a trusted advisor to clients. Reporting to the Director of NetSuite Delivery, you will drive delivery excellence and customer satisfaction, coach and develop a high-performing delivery team, and support commercial success through strong project execution and presales partnership. The role operates in a fast-moving, agile environment and helps shape how customers and partners run their businesses on NetSuite. You will oversee timelines, scope, budgets, risks, team capacity, quality, and governance across multiple engagements. You will work with customer stakeholders to understand their goals and plan roadmaps, adoption, value realization, and future opportunities. In partnership with Sales, Solution Architects, consultants, Practice Leadership, and the Central PMO, you will support scoping, staffing, delivery recommendations, account expansion, and continuous improvement. You will lead and develop direct reports through regular coaching, feedback, career development, workload and engagement check-ins, and performance support. You will also strengthen delivery standards and operating rhythms, contribute reusable assets and process improvements, support workforce planning and hiring, and encourage the use of tools, automation, and AI-enabled practices. Plative measures this role by team utilization and billable targets, contribution margin across the pod, customer satisfaction, and team engagement and retention. Compensation is competitive and market-benchmarked; exact ranges vary by region and will be discussed during the initial interview process. Plative uses AI-powered tools to support recruitment, but hiring decisions are made by its Talent Team. Plative is an equal opportunity employer and is committed to fair employment practices.

Requirements

Bachelor’s degree in Accounting, Computer Science, or IT, or an MBA.
At least 4 years as a NetSuite consultant with hands-on implementation experience.
At least 3 years of project management experience in a consulting environment.
At least 2 years of direct people management experience.
Strong understanding of core NetSuite processes: Order to Cash, Procure to Pay, Record to Report, Core Financials, and CRM.
Proven experience with escalation management, stakeholder alignment, and executive communication.

Nice To Haves

In-depth technical knowledge of the NetSuite platform.
Accounting background, such as CPA or operational finance experience.
NetSuite ERP Consultant Certification.
ARM (Advanced Revenue Management) Certification.
Experience using AI tools to improve delivery productivity and team efficiency.

Responsibilities

Manage timelines, scope, budgets, risks, team capacity, and delivery quality across concurrent engagements; identify trends and prevent issues from escalating.
Build executive credibility with customer stakeholders and help plan roadmaps, adoption, value realization, and future opportunities.
Run project governance, including status reporting, RAID logs, project plans, stakeholder alignment, and decision tracking, and raise governance standards across the pod.
Partner with Solution Architects and consultants to align scope, requirements, and solution direction, identifying misalignment and shaping realistic, valuable, commercially sound solutions.
Serve as an internal and external escalation point, responding urgently and systematically and restoring confidence in tense situations.
Monitor customer sentiment, resolve concerns, and use feedback to improve delivery experience, retention, and expansion potential.
Handle difficult customer and internal conversations respectfully and keep Sales, Practice Leadership, and project teams aligned on risks and next steps.
Triage Sales opportunity-support requests by assessing delivery approach, complexity, timeline, staffing, assumptions, and risks.
Lead scoping by identifying workstreams, resources, milestones, dependencies, and risks; surface gaps and challenge assumptions.
Connect solution design decisions to business outcomes, feasibility, team capacity, budget, and customer expectations.
Make delivery recommendations that account for budget, margin, utilization, customer value, delivery quality, and Plative profitability.
Identify organic expansion opportunities in existing accounts and bring them to Sales and Practice Leadership.
Hold weekly one-on-ones with direct reports to discuss priorities, blockers, feedback, development, workload, and morale.
Conduct recurring development conversations and create plans that help team members grow into larger roles.
Provide timely, balanced feedback and coach team members in technical and consulting judgment.
Check on workload, engagement, burnout risk, and team sentiment, fostering a high-trust, high-accountability culture.
Work with the Central PMO to staff projects while balancing customer needs, utilization, and individual development goals.
Set expectations for delivery quality, communication, utilization, customer presence, and ownership, linking them to business outcomes and career growth.
Identify performance concerns early, address them with documentation and support, and involve the People team when appropriate.
Provide input on talent planning, performance reviews, promotion readiness, and succession planning.
Drive consistent delivery standards, documentation, and methodology adoption across the pod.
Identify systemic delivery gaps and lead practical improvements to tools, templates, workflows, governance, or methodology.
Maintain accurate project tracking, time entry, forecasting, status updates, and documentation; establish operating rhythms and reinforce Plative processes.
Contribute to retrospectives, lessons learned, templates, and enablement, creating reusable assets for the broader team.
Support workforce planning by identifying capacity needs, skill gaps, staffing risks, and upcoming demand; participate in structured interviews and candidate evaluation.
Improve delivery through tools, methods, automation, and AI-enabled practices; model AI-native behavior and help others build fluency.
Lead teams through change with clarity, empathy, and accountability, and champion improved ways of working across the organization.