NEO Trainer

Kittitas Interactive Management•Yakima, WA

3d•Onsite

About The Position

The NEO Trainer (New Employee Orientation Trainer) supports new employee orientation, agency-wide training, and employee development at Kittitas Interactive Management (KIM). The role assists with training coordination and instruction, employee communication, Human Resources processes, and maintaining records needed for agency operations and compliance. It reinforces KIM’s Standards of Excellence: Consistency in Care, Integrity in Operations, and Stability & Growth. A significant and recurring part of the position is high-volume filing and the ongoing organization, review, and updating of employee personnel, confidential, and training records. Records must remain accurate, complete, secure, current, and readily retrievable by authorized staff. The position supports and coordinates training for new hires and agency employees, communicates with employees and leadership, and assists with HR-related processes and improvements. It also participates in a scheduled Tier 3 Ready Squad rotation and maintains availability for physical deployment and on-site relief at agency-supported living homes when required. Work may be performed at the Yakima and Ellensburg offices on a variable basis depending on business needs.

Requirements

Minimum of 1–2 years of HR experience.
Ability to work with minimal supervision, prioritize competing demands, and adapt to a fast-changing environment.
Excellent written and verbal communication skills and the ability to earn the confidence of leadership and employees.
Strong organization, accuracy, follow-through, and time-management skills, particularly for records requiring frequent updates and ongoing reviews.
Ability to maintain organized, accurate, and secure employee files; file and update documents frequently; track missing or revised records; and handle confidential information appropriately.
Excellent reading comprehension and written communication skills, including the ability to read, interpret, and explain documents, reports, technical specifications, governmental regulations, and correspondence; use proper grammar, spelling, and formatting; and present information to individuals and groups.
Ability to work with basic mathematical concepts and interpret graphs.
Ability to solve practical problems, interpret written or verbal instructions, and manage multiple variables and competing priorities.
Ability to use word processing, spreadsheet, presentation, and related business applications, including Word, Excel, and PowerPoint, along with standard office equipment.
Ability to convey important or detailed instructions accurately and clearly, hear typical workplace conversations and receive ordinary information, and perform frequent finger, hand, and wrist motions for typing, filing, and document handling.
Visual acuity sufficient to prepare, review, organize, and inspect documents and use office equipment.
Frequently sit, stand, and walk; occasionally stoop, kneel, crouch, or crawl; and occasionally lift and/or move up to 20 pounds.
Flexibility to perform duties at both the Yakima and Ellensburg offices on a variable basis depending on business needs.

Nice To Haves

Bachelor’s degree desired but not required.
1–2 years in a training function preferred.
Experience maintaining confidential employee records, completing high-volume filing, or performing detail-intensive administrative work preferred.

Responsibilities

Complete frequent, high-volume filing of employee orientation, training, personnel, and other required documentation, keeping records organized and readily retrievable by authorized staff.
Maintain personnel and confidential files in accordance with KIM policies, applicable requirements, and confidentiality and information-security practices.
Update files as documents arrive or employee information changes, and review records for missing, incomplete, outdated, duplicate, or incorrectly filed documentation.
Communicate with appropriate staff or departments to obtain missing records or corrections, and maintain and communicate documentation required by regulatory bodies and authorized agency departments.
Perform detail-intensive recordkeeping and administrative tasks while meeting deadlines and protecting sensitive employee information.
Assist in organizing and delivering new-hire training, including Orientation & Safety, Peer Coaching, the 1163 Residential Curriculum, Therap, Right Response, and Community Protection Training.
Support timely agency-wide training, monitor deadlines and training expectations, and coordinate schedules based on hiring activity and agency needs.
Communicate training schedule changes and emergent situations.
Assist with training outlines, learning materials, and instructional methods, including individual coaching, group instruction, lectures, demonstrations, meetings, and workshops.
Monitor and report employee progress during training periods and communicate follow-up needs to appropriate leadership.
Assist in evaluating and improving new employee orientation and related training processes.
Assist the HR team with communications about employment and training policies, processes, and applicable regulatory requirements.
Respond promptly and respectfully to employee questions, concerns, and suggestions, providing clear, complete, factual information within the scope of the role.
Maintain regular communication with the Training Manager and HR leadership about training activities, documentation issues, improvement opportunities, and department needs.
Collaborate with managers, supervisors, employees, and other departments; reinforce KIM’s organizational culture and values.
Support workflow and process improvements that increase the consistency, responsiveness, and efficiency of employee services.
Manage multiple priorities and deadlines, adapt to changing agency policies and procedures, and contribute to annual program descriptions and evaluations as assigned.
Maintain professionalism, ethical conduct, and confidentiality in oral, written, and in-person interactions.
Participate in the scheduled Tier 3 Ready Squad rotation in a waiting-to-be-engaged status and maintain availability for physical deployment and on-site relief across agency-supported living homes to meet mandatory Home Coverage requirements, mitigate staff fatigue, and resolve critical shift vacancies when Tier 1 and Tier 2 cascades are exhausted.
Perform other duties as assigned.