NEO Trainer

Kittitas Interactive Management•Yakima, WA

1d•Onsite

About The Position

The NEO Trainer (New Employee Orientation Trainer) supports new employee orientation, agency-wide training, and employee development at Kittitas Interactive Management (KIM). The role assists with training coordination and instruction, employee communication, Human Resources processes, and maintaining the records needed to support agency operations and compliance. The position reinforces KIM’s Standards of Excellence—Consistency in Care, Integrity in Operations, and Stability & Growth—through training, documentation, and coordination. A significant and recurring part of the role is high-volume filing and ongoing maintenance of employee personnel, confidential, and training records. Records must be accurate, complete, secure, current, and readily retrievable by authorized staff. The position also helps organize and deliver training, coordinate schedules, monitor employee progress, support HR communications and workflows, and contribute to program descriptions and evaluations as assigned. The position requires flexibility to work at KIM’s Yakima and Ellensburg offices on a variable basis according to business needs. The normal work environment is a climate-controlled office with moderate noise and limited exposure to extreme temperatures, poor ventilation, or fumes; no known environmental hazards are encountered during normal duties. The role also includes participation in a scheduled Tier 3 Ready Squad rotation in a waiting-to-be-engaged status and maintaining availability for physical deployment and on-site relief across agency-supported living homes to address mandatory home coverage and critical shift vacancies when Tier 1 and Tier 2 cascades are exhausted.

Requirements

Minimum of 1–2 years of HR experience.
Ability to work with minimal supervision, prioritize competing demands, and adapt to a fast-changing environment.
Excellent written and verbal communication skills and ability to earn the confidence of leadership and employees.
Strong organization, accuracy, follow-through, and time-management skills, particularly for records requiring frequent updates and ongoing reviews.
Ability to maintain organized, accurate, and secure employee files; perform frequent document filing and updates; track missing or revised records; and handle confidential information appropriately.
Excellent reading comprehension and written communication; ability to read, interpret, and explain documents, reports, technical specifications, governmental regulations, and correspondence; use proper grammar, spelling, and formatting; and present information to individuals and groups.
Ability to work with basic mathematical concepts and interpret graphs.
Ability to solve practical problems, interpret written or verbal instructions, and manage multiple variables and competing priorities.
Ability to use word-processing, spreadsheet, presentation, and related business applications, including Word, Excel, and PowerPoint, as well as standard office equipment.
Ability to convey important or detailed instructions accurately and clearly and to hear typical workplace conversations and receive ordinary information.
Frequent use of fingers, hands, and wrists for typing, filing, handling documents, and other office tasks; visual acuity sufficient to prepare, review, organize, and inspect documents and use office equipment.
Frequently sit, stand, and walk; occasionally stoop, kneel, crouch, or crawl; occasionally lift and/or move up to 20 pounds.
Flexibility to perform duties at both the Yakima and Ellensburg offices on a variable basis according to business needs.
Availability for physical deployment and on-site relief across agency-supported living homes as part of the scheduled Tier 3 Ready Squad and mandatory Home Coverage responsibilities.
BUZZ on Adult Learning certificate.
I-code.
75 hours of certified training.

Nice To Haves

Bachelor’s degree desired but not required.
1–2 years in a training function preferred.
Experience maintaining confidential employee records, completing high-volume filing, or performing detail-intensive administrative work preferred.

Responsibilities

Complete frequent, high-volume filing of employee orientation, training, personnel, and other required documentation, organizing materials for accuracy and retrieval by authorized staff.
Maintain employee personnel and confidential files in accordance with KIM policies, applicable requirements, and confidentiality and information-security practices.
Update employee records on an ongoing basis by adding and filing new documents, promptly recording changes, and verifying placement in the appropriate file.
Review files for missing, incomplete, outdated, duplicate, or incorrectly filed documentation and coordinate needed updates or corrections with appropriate staff or departments.
Maintain and communicate employment, training, personnel, policy, application, job-description, and compliance records required by regulatory bodies and authorized agency departments.
Perform repetitive, detail-intensive recordkeeping and administrative tasks on deadline while protecting sensitive employee information.
Assist in organizing and delivering new-hire training, including Orientation & Safety, Peer Coaching, the 1163 Residential Curriculum, Therap, Right Response, and Community Protection Training.
Support timely agency-wide training and monitor required deadlines and training expectations.
Coordinate training schedules according to hiring activity and agency needs, communicating schedule changes and emergent situations.
Assist with training outlines, learning materials, and instructional methods, including individual coaching, group instruction, lectures, demonstrations, meetings, and workshops.
Monitor and report employee progress during training and communicate follow-up needs to appropriate leadership.
Assist in evaluating and improving new employee orientation and related training processes.
Assist the HR team with communications about employment and training policies, processes, and applicable regulatory requirements.
Respond promptly and respectfully to employee questions, concerns, and suggestions, providing clear, complete, factual information within the role’s scope.
Communicate regularly with the Training Manager and HR leadership about training activities, documentation issues, improvement opportunities, and department needs.
Collaborate professionally with managers, supervisors, employees, and other agency departments, reinforcing KIM’s culture and values.
Support workflow and process improvements that increase the consistency, responsiveness, and efficiency of employee services.
Manage multiple priorities and deadlines, adapt to changing agency policies and procedures, and contribute to annual program descriptions and evaluations as assigned.
Maintain professionalism, ethical conduct, and confidentiality in oral, written, and in-person interactions.
Participate in the scheduled Tier 3 Ready Squad rotation in a waiting-to-be-engaged status under SOP-SCH-002 and maintain operational availability for physical deployment and on-site relief across agency-supported living homes to satisfy mandatory Home Coverage requirements, mitigate staff fatigue under SOP-HR-018, and resolve critical shift vacancies when Tier 1 and Tier 2 cascades are exhausted.
Perform other duties as assigned.