Neighborhood Program Manager

IOCP•Plymouth, MN

11d•Hybrid

About The Position

IOCP is searching for its next Neighborhood Program Manager. This role involves supervision and program leadership, partnership and cross-program collaboration, program management and data administration, and agency leadership. The ideal candidate is a leader, follower, doer, and great teammate who is optimistic, fun, and energetic. They enjoy coaching and supporting staff, are passionate about housing and providing a seamless client experience, and are a strategic thinker with strong communication and collaboration skills. The work involves hiring, training, coaching, and supervising Neighborhood Program staff, developing collaborative approaches, facilitating group communication, overseeing partner relationships, coordinating operations across programs, managing program data, creating and managing budgets, and overseeing vehicle maintenance. Agency leadership responsibilities include serving on leadership teams, helping direct client services operations, representing the agency in the community, and collaborating with advancement and communications staff. IOCP is a human service nonprofit providing services in food, case management, emergency financial assistance, employment services, and childcare resources. They embrace diversity and are committed to promoting an inclusive environment. Their work environment is client-centered, values-driven, team-oriented, diverse, and focused on learning and professional development, with a strong internal culture of collaboration and team support.

Requirements

Minimum BA in related field, BSW preferred
3-5 years direct service experience working with low-income families
Experience with housing and services program models
Ability to develop and manage programs that are trauma-informed and equity based
Experience responding to crises
Strong technical skills with knowledge in Microsoft Office Suite, including Word, Excel, and Outlook
Experience supervising a professional staff
Program development, management and evaluation experience
Ability to network and develop community partnerships
Excellent interpersonal, verbal and written communication skills
Demonstrated experience working with populations of diverse age, income, race, national origin and ability
Experience working with volunteers
Ability to work effectively in teams
Self-motivated and able to work well with limited supervision
Must have access to reliable transportation
Must have a valid driver’s license and safe driving record
Must be willing to travel between work sites

Nice To Haves

MSW and Social Work license
5-7 year of direct service experience working with low-income families
Knowledge of affordable housing management and compliance
Five years of program development and management experience
Community organizing experience
Bi-lingual in English and Somali, Spanish or Russian
Ability and willingness to transport program participants in the Neighborhood Program van

Responsibilities

Hire, train, coach and support Neighborhood Program staff
Supervise the daily work and professional development of individual staff
Develop a collaborative approach within the team and across Interfaith Outreach programs
Facilitate group communication, problem solving and support
Support a service delivery model that aligns with organizational values
Oversee and nurture relationships with key partners
Lead collaborative work with property management and housing ownership staff
Coordinate opportunities for Neighborhood Program staff to learn from the work of our partners
Participate in the leadership of efforts to coordinate operations across Interfaith programs
Coordinate oversight of the embedded mental health program in collaboration with Washburn and Caring for Kids
Lead and oversee on-going efforts to strengthen program operations and service delivery
Adjust program model to reflect emerging community needs, trends, and available resources
Manage internal systems and procedures to collect, analyze and act on program data
Document work, maintain records and ensure thorough and accurate client data is entered into Client Track and support data quality efforts
Create and manage annual program budgets and monitor spending throughout the year
Manage vehicle maintenance, registration, and transportation policies for program vans and ensure staff receive training in safe and compliant vehicle operation
Serve on agency leadership teams
Help direct overall Client Services operations
Represent the agency with identified community networks and organizations
Participate and contribute to agency meetings, training, projects, and events
Collaborate with Advancement and Communications staff in support of community engagement and fund development goals
Support team building efforts with agency staff and volunteers