Negotiation Specialist

SolvdUS, Inc•Southlake, TX

8d•$26 - $31•Remote

About The Position

Solvd US is seeking a detail-oriented, client-focused negotiator interested in pursuing a career in automotive claims. The Negotiation Specialist works closely with body shop and storage partners to negotiate rates and charges, including managing and settling advance charges. The role involves handling assigned claims, reviewing CCC estimates and total loss charges, calculating fees, and communicating with partners and clients by phone and email. This is a full-time, fully remote position suited to someone who is self-motivated, reliable, organized, and comfortable working independently.

Requirements

Previous experience in a client or customer service role.
Strong negotiation skills.
Excellent written and verbal communication skills.
Comfort with computer systems and the ability to learn new applications quickly.
Strong organizational and time management skills.
Ability to work independently with minimal supervision.

Nice To Haves

Knowledge of auto insurance and repairs.
Proficiency in reading and analyzing CCC estimates.

Responsibilities

Negotiate directly with repair shops to manage and settle advance charges.
Make outbound phone calls to handle assigned claims efficiently.
Review and interpret CCC estimates and total loss charges accurately.
Perform precise calculations to assess fees for shops and tow yards.
Communicate clearly and professionally via email and phone with a friendly, client-oriented approach.
Support colleagues and foster a culture of accountability.
Manage time effectively and stay organized in a remote setting.