About The Position
The NDIS Compliance & Administrator Officer will support a registered NDIS provider delivering domestic support, community access, supported independent living, medication management and transport. The organisation takes a person-centred approach and currently supports 10 clients with 10 staff, including the business owner, delivering approximately 280–300 support hours per fortnight. The role focuses on improving audit readiness and maintaining organised, up-to-date compliance records and systems. Responsibilities include reviewing filing systems, tracking worker and NDIS compliance requirements, managing incident records, monitoring daily shift notes in ShiftCare, identifying gaps and coordinating follow-up actions. Rostering support is also included. The first three months are expected to involve a higher workload as the business prepares for an audit, with an initial focus on reviewing records, identifying compliance gaps and establishing organised systems. After audit readiness and ongoing maintenance processes are established, workload is expected to ease to a more sustainable level, with responsibilities expanding as the business grows. The position is remote and works AU business hours.
Requirements
- Previous experience in NDIS administration or disability support administration.
- Hands-on experience using ShiftCare.
- Understanding of NDIS documentation and compliance administration.
- Experience maintaining organised digital records and tracking expiry dates.
- Strong attention to detail and follow-through.
- Confidence identifying gaps and escalating issues clearly.
- Good written and spoken English.
- Ability to handle confidential participant and worker information appropriately.
- Strong organisation skills and ability to manage multiple follow-up tasks independently.
Nice To Haves
- Experience preparing an NDIS provider for an audit or supporting audit evidence collection.
- Familiarity with worker screening, training and qualification records.
- Experience managing incident registers or compliance action plans.
- Previous experience supporting rostering in a disability or community services organisation.
Responsibilities
- Review digital filing systems and recommend improvements.
- Organise participant, worker, training, incident and operational records so they are complete and easy to retrieve.
- Check records for missing, outdated or inconsistent information.
- Maintain document registers, expiry trackers and audit evidence.
- Identify compliance or documentation gaps, coordinate agreed actions and track outstanding items.
- Maintain a worker compliance register and track required documents, clearances, qualifications, training and expiry dates.
- Follow up missing or expired worker documents and escalate overdue items.
- Track relevant NDIS compliance requirements and supporting evidence.
- Assist with maintaining current policies, procedures, forms and compliance records.
- Bring potential risks, overdue requirements and gaps to management’s attention.
- Use ShiftCare to review daily shift notes and related records, flagging missing, incomplete or concerning entries.
- Maintain accurate participant and worker information in ShiftCare and follow up records needing correction or additional detail.
- Escalate concerns about participant safety, service delivery or documentation to management.
- Maintain and monitor the incident reporting system, including incident records, investigation steps, actions, due dates and supporting documents.
- Identify missing incident information or overdue follow-up and notify management.
- Promptly escalate potential reportable incidents to management for assessment and any required action.
- Prepare and maintain participant intake documents and templates; check receipt of required information and supporting records.
- Organise participant files, update relevant ShiftCare records, and follow up missing information as directed.
- Handle participant information confidentially.
- Assist with preparing and maintaining staff rosters in ShiftCare or the company’s chosen system.
- Coordinate roster changes, shift coverage and availability with workers and management.
- Check rosters for gaps or conflicts, raise them promptly, communicate approved updates and maintain records of roster changes.
- Review administrative workflows and identify opportunities to improve consistency and efficiency.
- Create or update checklists, trackers and document templates.
- Maintain an action register for compliance gaps and outstanding tasks.
- Provide management with regular updates on audit readiness, worker compliance, incidents and documentation gaps.
- Follow agreed actions through to completion.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
