NCS Operations Phone Coordinator

Globus Medical • California, CA

1d • Remote

About The Position

NuVasive Clinical Services, a subsidiary of Globus Medical Inc., provides intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities. IOM technology provides real-time insight into the nervous system during surgery, helping surgeons reduce risk through critical information and alerts.

The Surgery Scheduling Coordinator schedules cases and maintains relationships with the scheduling offices of client surgeons and hospitals. This is a remote position with a day shift of 8 a.m.–5 p.m. Pacific Time or 11 a.m.–8 p.m. Eastern Time. The role also supports after-hours answering-service coordination and requires professional, ethical conduct and compliance with applicable company policies and laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Two to five years of office experience with increasing responsibility, including at least six months of data-entry experience.
• Ability to read and write well enough to proof business correspondence for typographical and spelling errors; described as typically acquired through a high school diploma plus two years of college or business school, or equivalent.
• Excellent verbal and written communication skills for communicating effectively with sales and technical support staff and customers.
• Demonstrated typing and proofreading skills.
• Ability to coach, communicate, and work effectively with others to clarify data-entry decisions.
• Ability to sit in front of a computer screen for 6–8 hours per day.

Nice To Haves

• Call center experience or other experience making and receiving 50–75 calls per day.
• Experience handling high email volume.

Responsibilities

• Schedule daily and emergent cases and confirm all next-day cases.
• Make regularly scheduled check-in calls with special clients.
• Develop and maintain relationships with surgeon and hospital schedulers, tailoring case-scheduling routines to their needs.
• Address client issues to the client's satisfaction and document those issues.
• Coordinate the after-hours answering-service on-call schedule, regional configurations, and dispatch policy.
• Perform other responsibilities as assigned.
• Follow the company Code of Conduct, applicable industry codes, and other company policies.
• Complete introductory and annual compliance training and maintain knowledge of applicable governmental laws, rules, and regulations.
• Represent the company professionally and uphold ethical business practices and socially responsible conduct in interactions with employees, customers, suppliers, and other third parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED