NCS Operations Phone Coordinator

NCS - Globus Medical, Inc. • California, CA

1d • Remote

About The Position

At Globus Medical, the team develops innovations intended to improve the quality of life of patients with musculoskeletal disorders. NuVasive Clinical Services, a subsidiary of Globus Medical Inc., provides intraoperative neuromonitoring services to surgeons and healthcare facilities. The role is described in the position summary as a Surgery Scheduling Coordinator. This remote position schedules cases and maintains relationships with the scheduling offices of client surgeons and hospitals.

The coordinator schedules daily and emergent cases, confirms next-day cases, and makes regular check-in calls to designated clients. The position also addresses and documents client issues, coordinates with the after-hours answering service regarding on-call schedules and dispatch policies, and follows company and industry codes, policies, and applicable laws and regulations. The stated schedule is day shift, 8 a.m.–5 p.m. PT / 11 a.m.–8 p.m. ET. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Two to five years of office experience demonstrating increasing responsibility, including at least six months of data entry experience.
• Ability to read and write well enough to proofread business correspondence for typographical and spelling errors; the posting associates this with high school completion plus two years of college or business school, or equivalent.
• Excellent verbal and written communication skills to communicate effectively with sales and technical support staff and customers.
• Demonstrated typing and proofreading skills.
• Ability to coach, communicate, and work effectively with others to clarify decisions for data entry.

Nice To Haves

• Call center or other experience making and receiving 50–75 calls per day.
• Experience with high email volume.

Responsibilities

• Schedule daily and emergent cases and confirm all next-day cases.
• Make regularly scheduled check-in calls with designated clients.
• Develop and maintain relationships with surgeon and hospital schedulers, customizing scheduling routines to their needs.
• Address client issues to the client's satisfaction and document those issues.
• Coordinate with the after-hours answering service regarding the on-call schedule, regional configurations, and dispatch policy.
• Perform other responsibilities as assigned.
• Adhere to the company Code of Conduct, the AdvaMed Code, the MedTech Code, and other company policies.
• Complete introductory and annual compliance training and maintain knowledge of applicable governmental laws, rules, and regulations.
• Represent the company professionally and uphold ethical business practices and socially responsible conduct in interactions with employees, customers, suppliers, and other third parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED