Ncf Community Services Specialist

4C•Orlando, FL

13d•Hybrid

About The Position

Provide case coordination services such as information and referral, direct client assessment, home visits, and other general social services to meet the needs of children and families in assigned areas. Work is performed in a manner that fosters economic and social self-sufficiency.

Requirements

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar in order to prepare and read documents and correspondences.
Knowledge of principles and processes for providing excellent customer service.
Knowledge of interviewing techniques.
Knowledge of office practices and procedures.
Knowledge of a variety of computer software applications in word processing, spreadsheet, and databases, including Microsoft Word and Excel.
Ability to operate a personal computer and navigate the Internet.
Ability to meet deadlines.
Ability to maintain confidentiality.
Ability to gain knowledge of eligibility criteria for applicants.
Ability to gain knowledge of community resources.
Demonstrate abilities in problem solving and organization.
Ability to work and communicate with people from various multi-cultural backgrounds and socio-economic levels.
Sensitivity to the needs, abilities, beliefs, and attitudes of individuals within and outside the Agency, including but not limited to customers and co-workers.
Must meet criteria for background screening as required for child care personnel in child care licensing regulations.
Possession of a valid Florida Driver's license and daily access to reliable transportation to and from work and for travel to off-site locations.
Must be able to transport materials to meeting sites.
Ability to operate a motor vehicle.
Ability to sit for extended periods while performing essential job functions.
Ability to speak in front of large groups.
Ability to set up meetings including moving tables, chair, etc. and cleanup.
May be required to perform moderate lifting/pulling/pushing/ and carrying, approximately 10 pounds, for example in lifting equipment or supplies.
Must be able to report to various work locations, as instructed.
The ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or qualitative productivity standards.
The ability to maintain reasonably, regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
Compliance with all personnel policies of the Agency.

Nice To Haves

Bilingual preferred.

Responsibilities

Develops and implements procedures to assess and expedite applicant’s requests for assistance and care in the form of information, referrals and general assistance.
Develops individual or family case plans to accomplish agreed upon outcomes and monitors progress in meeting case plan goals.
Provides information and opportunities for parents to access community involvement activities and interests.
May make home visits to ascertain the exact nature of the home environment and/or progress in meeting case plan goals.
Maintains accurate case files.
Tracks and ensures program data is input timely into designated database for accurate reporting.
May generate and review standard reports.
Assists with client completion of paperwork and applications for services, as well as, assigning referrals to identified case manager liaisons.
Provides translation of information between client and service providers as needed.
Attends assigned community meetings and participates in marketing of the program and NCF services to the community.
Participates in the Agency’s Quality Improvement Program, Safety program and other Agency initiatives.