NCF Administrative Assistant (Oakridge NCF)

4C•Orlando, FL

28d•Onsite

About The Position

The NCF Administrative Assistant provides general administrative and clerical support, including communicating complex information orally or in writing to internal and external customers and staff. The role supports operations at the Oakridge Neighborhood Center for Families and may assist with program activities, community events, and off-site work.

Requirements

High school graduation from an accredited school or an acceptable equivalency diploma.
One year of experience performing clerical duties.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Knowledge of administrative and clerical procedures and systems, including word processing, file and records management, form design, office procedures, and terminology.
Ability to operate a personal computer and common office equipment, including a 10-key calculator.
Knowledge of computer software applications for word processing, spreadsheets, presentations, and databases, including MS Word, Excel, and PowerPoint.
Ability to navigate the Internet.
Ability to learn all areas of the Agency and maintain confidentiality.
Ability to develop and maintain constructive, cooperative working relationships.
Ability to understand and follow oral and written instructions and use good judgment and initiative.
Ability to communicate with people inside and outside the organization in person, in writing, by telephone, or by email, using speaking, listening, and writing skills.
May be required to demonstrate typing proficiency of at least 35 correct words per minute.
Ability to demonstrate listening and empathy skills and work and communicate with people from varied multicultural backgrounds and socioeconomic levels.
Sensitivity to the needs, abilities, beliefs, and attitudes of individuals, including clients and coworkers.
Valid Florida Driver’s License and daily access to reliable transportation for commuting and travel to off-site locations.
Ability to perform essential job functions safely and successfully in accordance with applicable ADA, FMLA, and other federal, state, and local standards, including productivity standards.
Ability to maintain reasonably regular and punctual attendance consistent with applicable ADA, FMLA, and other federal, state, and local standards.
Compliance with all Agency personnel policies.

Nice To Haves

Experience in a social service or community collaborative setting.

Responsibilities

Greet members of the public and direct them to appropriate staff; answer incoming calls, transfer calls, and complete facsimile activities.
Make appointments, provide information to the public, schedule client appointments, and register program participants.
Collect and prepare data for computer entry, and enter data into reports, case records, form letters, invoices, agendas, contracts, and other materials.
Track participant activities and communicate program information, including days, hours, eligibility, organization, enrollment deadlines, and staff contact information.
Gather information from various sources to answer correspondence, prepare reports, and provide information to the public or staff.
File and sort materials; maintain records and files; and type and initiate correspondence, memoranda, reports, contracts, and other documents.
Order or gather supplies and deliver them to program areas as needed.
Set up and break down participant program areas as needed.
Assist at community events as assigned.
Participate in the Agency’s Quality Improvement Program.
Travel by motor vehicle to multiple off-site locations and report to various work locations as directed.