Navigator (Non-Clinical) - Neurosurgery - FT - Days - MPG

Memorial Healthcare

About The Position

The Navigator guides patients through the complexities of the healthcare system and collaborates with physicians, staff, and other healthcare professionals to coordinate care across the healthcare continuum. The role helps maintain safe, best-practice, high-quality care by providing support and resources, connecting patients to available services, navigating insurance authorizations, and coordinating care among providers. The Navigator coordinates patient care plans and appointments, follows up with providers, helps patients overcome barriers to treatment, and communicates through methods such as telehealth, in-person visits, text, telephone, and email. The role provides educational resources as directed by the clinical team and serves as a resource for insurance and administrative aspects of peri-operative and peri-procedural care. It also gathers and manages clinical information before consultations, surgeries, or procedures, documents coordination efforts, and communicates relevant information to the appropriate teams, providers, or supervisors. Success is measured by process and outcome performance measures for the patient population. The position requires critical thinking, effective communication, decisive judgment, the ability to work with minimal supervision, and the ability to take appropriate action in a stressful environment. The Navigator must be knowledgeable in Excel, Word, and PowerPoint and able to use electronic medical records such as EPIC. One year of healthcare-setting experience is required.

Requirements

High school diploma or equivalent.
One year of experience in a healthcare setting.
Current Basic Life Support certification from an accepted provider or credential, as listed in the posting.
Critical thinking skills, effective communication skills, and decisive judgment.
Ability to work with minimal supervision and take appropriate action in a stressful environment.
Knowledge of Excel, Word, and PowerPoint.
Ability to use electronic medical records such as EPIC.

Responsibilities

Assist patients in coordinating care with other medical professionals.
Coordinate patient care plans, including scheduling appointments, following up with providers, and providing or obtaining referrals.
Help patients overcome obstacles they encounter while pursuing treatment.
Coordinate activities and services using communication methods including telehealth, face-to-face interactions, text, telephone, and email.
Provide educational resources about medical conditions, treatment plans, and other health-related topics as directed by the clinical team.
Serve as a resource for insurance and administrative aspects of peri-operative and peri-procedural care.
Collaborate with physicians and multidisciplinary care management teams to facilitate care coordination and document efforts.
Extract information from medical record sources and perform outreach.
Communicate relevant details to the appropriate team, providers, and/or supervisors.
Collect and manage clinical data, including intake forms, photographs, patient health history, laboratory results, and images, before consultations, surgeries, or procedures.
Assist with authorizations and appointment scheduling and coordinate care between providers where appropriate.
Connect patients with available services, including primary care providers, specialists, and community health resources.