Navigator (Non-Clinical) - General Surgery - FT - Days - MPG - Pembroke Pines

Memorial Healthcare

1d•Onsite

About The Position

The Patient Navigator guides patients through the complexities of the healthcare system, collaborating with physicians, staff, and other healthcare professionals to coordinate care across the continuum for assigned patients. The role supports safety, best practices, and high-quality standards of care by connecting patients with available services, navigating insurance authorizations, coordinating care between providers, and helping ensure patients receive appropriate care. The Navigator collects and manages relevant clinical information before consultations, surgeries, or procedures; assists with authorizations and appointment scheduling as appropriate; and coordinates care plans, referrals, and follow-up. The role helps patients overcome barriers to treatment and supports them through communication by telehealth, in person, text, telephone, or email. It also provides educational resources as directed by the clinical team and serves as a resource for insurance and administrative aspects of peri-operative and peri-procedural care. The position works closely with physicians and multidisciplinary care management teams, facilitates and documents care coordination, extracts information from medical records, and communicates relevant details to the appropriate team, providers, and supervisors. Success is measured through process and outcome performance measures for the patient population. The work requires critical thinking, effective communication, decisive judgment, minimal supervision, and the ability to act appropriately in a stressful environment.

Requirements

High school diploma or equivalent.
One year of experience in a healthcare setting.
Current applicable BLS certification from the American Heart Association or Red Cross, or an accepted grace-period credential.
Knowledge of Excel, Word, and PowerPoint.
Ability to use electronic medical records such as EPIC.
Critical thinking, effective communication, and decisive judgment skills.
Ability to work with minimal supervision and take appropriate action in a stressful environment.

Responsibilities

Collect and manage relevant clinical data, including intake forms, photographs, patient health history, laboratory results, and images, before consultations, surgeries, or procedures.
Assist with obtaining authorizations and scheduling appointments, and coordinate care between providers where appropriate.
Connect patients with available services, including primary care providers, specialists, and community health resources.
Coordinate patient care plans, including scheduling appointments, following up with providers, and providing or obtaining referrals.
Help patients overcome obstacles encountered while pursuing treatment.
Support patients through telehealth, face-to-face, text, telephone, or email communication.
Provide educational resources on medical conditions, treatment plans, and other health-related topics as directed by the clinical team.
Guide patients on insurance and administrative aspects of peri-operative and peri-procedural care.
Work with physicians and multidisciplinary care management teams to facilitate and document care coordination.
Extract information from medical records and communicate details to the appropriate team, providers, and supervisors.