Navigator

2397c9ca-f6c6-4ebd-a2e3-3f4e588d2b85 • New Port Richey, FL, US, FL

2d

About The Position

The Charlotte CARE Center Navigator supports client intake, discharge, and navigation. The role is responsible for ongoing client assessments and follow-up to help clients meet individual goals and move into permanent housing. The Navigator uses the Homeless Management Information System (HMIS) to open and close client cases, assess client needs, and support goal setting.

The position provides information and referrals, housing-search assistance, and support for clients with varying needs. It also includes monitoring client progress, maintaining case records, assisting with client volunteers, facilitating life-skills groups, and helping maintain shared areas. The Navigator is expected to use approaches including harm reduction, motivational interviewing, and trauma-informed care, and to develop housing plans with clients.

The role requires collaboration with management and the Case Manager, compliance with agency policies and training requirements, and participation in performance improvement and accreditation processes. Work takes place in an office or site environment and may involve schedule changes, odd hours, and interaction with clients, staff, volunteers, contractors, and visitors.

Requirements

• High school diploma or GED certificate.
• Ability to speak, write, and understand English.
• Basic computer skills.
• Sensitivity to and respect for cultural diversity, and ability to work with diverse racial, ethnic, and economic groups.
• Flexible work schedule, including evenings, nights, weekends, and holidays.
• Ability to set appropriate limits, work under deadlines, and multitask.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills.
• Strong work ethic, integrity, and adherence to high ethical standards.
• Successfully pass a law enforcement background screening.
• Valid Florida driver's license if driving an agency or personal vehicle for company business.
• Reliable transportation.
• Openness to feedback and willingness to learn new skills to improve job performance.
• Evidence of alignment with Vincentian CARES, South Pinellas Inc.'s mission and values.
• Ability to work in a high-population environment and adapt to a fast-paced, changing environment.
• Ability to handle new and diverse work problems, resolve problems and conflict, and make effective decisions under pressure.
• Ability to listen objectively, identify underlying problems, and help bring issues to a successful conclusion.
• Ability to interact with volunteers, clients, contractors, visitors, and employees at all agency levels.
• Ability to meet the position's physical demands, including prolonged computer-workstation sitting, standing, bending, reaching, lifting up to 20 pounds, some driving, walking, and operating office equipment.
• Security training and/or experience in security.
• Experience helping or working with the homeless population.

Responsibilities

• Register new clients using intake folders and document demographics, income status, and housing information.
• Set attainable client goals, monitor progress, and report progress to the Case Manager.
• Assist with management of client volunteers.
• Monitor the cleanliness of the dining area and lounge.
• Assist clients with general information, housing, apartment searches, veteran assistance, and referrals.
• Use Clarity through the Gulf Coast Partnership Homeless Management Information System (HMIS).
• Follow up with clients, evaluate their progress, and report client progression to management.
• Facilitate life-skills groups.
• Develop housing plans with clients, focusing on moving them into permanent housing.
• Complete necessary paperwork, including incident reports, maintenance requests, and notes in CaseWorthy and Clarity (HMIS); contact a supervisor when necessary.
• Review prior cases and conduct client checkups.
• Complete required training and follow company safety, personnel, and operational policies and procedures.
• Comply with the work schedule to support effective agency program operations.
• Contribute positively as a cooperative team member and perform other duties as needed to fulfill the agency mission.
• Participate in the Agency Performance Quality Improvement (PQI) program and accreditation or reaccreditation process.

Benefits

• 95% employer-paid employee-only health coverage with a zero-deductible, $10 copay plan.
• $10,000 employer-paid basic life insurance.
• 120 hours of PTO accrued biweekly starting on the first day of employment.
• 13 paid holidays, including the employee's birthday and date of hire.
• Retention and referral bonuses.
• Flexible schedules in most positions.
• 3% employer match after six months.
• Dental, vision, life, short-term disability, long-term disability, accident, critical illness, hospital, ID Shield, Legal Shield, additional life, medical FSA, and dependent-care FSA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED