Navigator

Chsfl•Milton, FL

About The Position

Children's Home Society of Florida (CHS) is hiring a full-time Navigator to help children and families identify their strengths, overcome challenges, and connect with resources and services. The Navigator serves as an advocate, connector, and resource specialist, supporting families as they access healthcare, education, financial assistance, community resources, and family support systems. The role helps families build confidence, access needed services, and strengthen their support networks. The position involves conducting intake screenings and needs assessments; coordinating referrals and services; building relationships with community providers; supporting families through complex service systems; and advocating when barriers arise. The Navigator also conducts outreach and community engagement, maintains resource guides and referral networks, coordinates transportation support or referrals when needed, documents client interactions, and collaborates with colleagues and community partners. The role requires a bachelor's degree in Social Work, Human Services, or a related field, and two years of experience working with children and families. A Florida driver's license is required within 30 days of hire, along with daily access to a reliable, insured vehicle. Equivalent combinations of education and experience may be considered for designated programs. Applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA).

Requirements

Bachelor's degree in Social Work, Human Services, or a related field.
Two years of experience working with children and families.
Obtain a Florida Driver's License within 30 days of hire.
Daily access to a reliable and insured vehicle.
Ability to conduct outreach, home visits, and community-based services.
Knowledge of community resources and support systems, family-centered service delivery, referral and resource coordination practices, and health, educational, and human services systems.
Skills in relationship building and family engagement, case coordination and resource navigation, community outreach and presentations, organization and time management, written and verbal communication, Microsoft Office, and electronic documentation systems.
Equivalent combinations of education and experience may be considered for designated programs.
Applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA).

Responsibilities

Conduct intake screenings and needs assessments to identify family strengths, needs, and service priorities.
Connect families to health, human services, educational resources, financial assistance programs, and community supports.
Build relationships with community providers and maintain knowledge of available services and eligibility requirements.
Support families as they navigate complex service systems and overcome barriers to access.
Advocate for families when challenges arise with service providers or community agencies.
Educate families about available programs and help them understand their options.
Conduct outreach activities, presentations, and community engagement efforts to increase awareness of services.
Maintain and update family resource guides, referral networks, and community resource libraries.
Coordinate transportation support or referrals when needed.
Maintain accurate client records, documentation, referrals, and case notes.
Collaborate with team members and community partners to ensure coordinated support for families.