Navigation Coordinator

Clear Path For Veterans•Chittenango, NY

4d•$44,000 - $50,000•Hybrid

About The Position

Clear Path for Veterans is a Central New York-based national nonprofit organization dedicated to honoring and supporting veterans, service members, and their families through programs that promote wellness, community, and purpose. Founded on the belief that veterans thrive when they are connected, valued, and supported, Clear Path has built a strong reputation for impactful programming, trusted partnerships, and meaningful engagement with the veteran community. The work will involve performing technical and administrative tasks, encompassing a coordinated effort to complete goals and objectives in support of Clear Path for Veterans (CPV) programs. The Navigation Coordinator is responsible for completing basic intakes, engaging clients in a full intake process, determining appropriate programs and services for clients, connecting clients to staff for programmatic or service-related assistance, managing the intake process related to external partners, distributing program assessments, and other related job duties. This position emphasizes maintaining, developing, and improving upon systems and processes to increase efficiency across all programs. This position reports to the Director of Veteran Support Services.

Requirements

Bachelor’s degree in social work, psychology, public health, or a related field and experience working with veterans preferred; OR A combination of relevant education and work experience in the above fields equating to a minimum of four (4) years.
Experienced in process improvement and data analysis.
Customer service experience.
Proficient in task and time management, sufficient to multi-task across projects.
Experience using client management software.
Background and experience with non-profit organizations.
Excellent verbal, written, presentation, and IT skills.
Experience working with or maintaining extended associations with Veterans preferred.
Understanding of and commitment to Clear Path’s mission, policies, and protocols.
Utilize problem-solving skills to achieve common goals and objectives.
Exceptional organizational skills.
Computer literacy and the ability to operate office equipment sufficient to perform the job functions.
Competency in Microsoft Office (PowerPoint, Excel, Word), Salesforce, Google Suite, and web conferencing software (Zoom, Google Meets).
Good knowledge of office terminology, procedures, methods, and research techniques.
Good knowledge of modern principles and practices of office management and record keeping.
Good knowledge of project management software.
Good knowledge of Clear Path for Veterans programs, intake processes, and criteria for eligibility.
Knowledge of military and warrior culture.
Ability to understand and work with PTS, MST, and TBI in Veterans.
Ability to present ideas clearly, concisely, and effectively.
Ability to relate well with others.
Ability to understand and follow complex written and oral instructions.
Ability to prepare correspondence and reports, and adhere to deadlines.
Ability to compile narrative and/or numeric data into an appropriate format.
Ability to work in a fast-paced environment.
Ability to be compassionate yet firm and exercise good sound judgment.
Ability to exhibit passion and support for the mission of Clear Path for Veterans.
Ability to work with a diverse group of people.
Ability to supervise in a manner conducive to full performance and high morale.
Ability to direct the work of others.

Responsibilities

Interview clients, determine client needs, and assess eligibility for Clear Path programs and services.
Orient clients to CPV processes and programs.
Determine and encourage clients to seek services for situations seen or identified during the intake process.
Maintain client confidentiality by following best practices and existing policies.
Ensure comprehensive intakes are completed for all eligible clients.
Conduct intakes and maintain accurate records of client information.
Administer program assessments at designated points throughout the client journey.
Effectively communicate with program leads to provide client information on eligible clients.
Gather information and develop strategies to facilitate departmental needs and achieve goals.
Complete all program applications and assessments as assigned, including eligibility, registration, enrollment, pre/post quality surveys, and all other required screening tools.
Work with the program directors to determine suitability for acceptance and enrollment.
Support program development through ongoing process enhancements.
Identify and manage future technology integrations aimed at driving efficiency within the intake and assessment process.
Enter and organize prospective client information and receive paperwork or clinical documentation into various electronic platforms, maintaining confidentiality when applicable.
Conduct frequent check-ins with program leaders to determine strategic goals.
Facilitate positive relations with staff, volunteers, guests, and the community.
Solicit feedback from program staff to assess program issues and assist with finding solutions.
Coordinate intake meetings with program leads to ensure optimal communication and transparency among key staff members.
Work in conjunction with the Chief Impact Officer and program directors to discuss client enrollment/alternatives.
Cultivate and maintain relationships with community partners to facilitate appropriate client referrals when needs fall outside CPV's program scope.
Develop and maintain accurate records in compliance with data management standard operating procedures.
Perform various administrative tasks such as: meeting with departmental staff members to identify and define administrative difficulties; analyzing and developing improved processes; managing daily tasks; and acting as a single point of contact and conduit for inquiries.
Provide clear and comprehensive information about Clear Path for Veterans programs and services.
Maintain accurate records using electronic database software.
Return all client correspondence within 48 hours; 24 hours if urgent or a complaint.
Collect needed forms and clinical documentation for authorization of services.
Attend and actively participate in departmental and organizational meetings.
Manage operational and strategic scheduling of planned activities.
Maintain and update intellectual property, adhering to brand guidelines.
Create presentations, summaries, and helping materials to ensure better communication and understanding of programs and services.
Aid in collecting basic research data; prepare reports of findings.
Complete other duties or tasks assigned or needed to complete job responsibilities and support Clear Path’s mission.