Insurance Navigation Specialist

We Care Daily Clinics•Auburn, WA

13d

About The Position

The Insurance Navigation Specialist supports members in accessing affordable healthcare by assisting with financial aid applications, insurance enrollment, coverage navigation, and healthcare advocacy. This role serves as a key resource for members, providers, and clinic staff by ensuring accurate patient financial and insurance information and helping individuals maximize healthcare benefits and resources.

Requirements

High school diploma or GED required.
Minimum 2 years of experience in insurance navigation, financial counseling, patient financial services, healthcare access, or a related field.
Working knowledge of Medicaid, Health Insurance Marketplace plans, and healthcare financial assistance programs.
Experience assisting individuals with application processes, eligibility determination, and documentation requirements.
Strong customer service, communication, and problem-solving skills.
Proficiency with electronic health records (EHRs) and Microsoft Office applications.
Ability to manage multiple cases, maintain accurate records, and meet deadlines.
Ability to handle sensitive and confidential information in accordance with HIPAA requirements.

Nice To Haves

Associate's degree in Healthcare Administration, Social Work, Human Services, Public Health, Business Administration, or a related field.
Certified Application Counselor (CAC), Certified Navigator, or similar healthcare enrollment certification.
Experience working in a community health center, behavioral health organization, hospital, or healthcare setting.
Knowledge of healthcare billing processes, claims issues, and insurance appeals.

Responsibilities

Receive, review, and process all financial aid applications to ensure completeness and accuracy.
Assist members in gathering and submitting required documentation for financial aid and insurance applications.
Collaborate with counselors, peer support staff, and other team members to obtain necessary verification documents.
Monitor application status and communicate updates to patients as needed.
Assist individuals with health coverage application processes, including Medicaid and Health Insurance Marketplace enrollment.
Review eligibility determinations and provide guidance on enrollment options.
Educate members on insurance requirements, benefits, and available coverage options.
Support members with maintaining active insurance coverage and resolving enrollment-related issues.
Review member accounts and insurance profiles to ensure accurate demographic, financial, and coverage information.
Identify and resolve discrepancies that may impact claims processing, billing, or eligibility.
Maintain accurate documentation in electronic health record systems
Assist members in navigating Medicaid and other insurance-related concerns, including coverage, benefits, summaries of benefits, and eligibility requirements.
Serve as a member advocate by assisting with the resolution of medical billing issues both within the organization and with our referral partners
Guide members through complex healthcare systems and connect them with appropriate community and healthcare resources.
Serve as a subject matter resource for providers, clinical staff, and administrative teams regarding insurance-related questions.
Collaborate with interdisciplinary teams to coordinate member support services and address barriers to care.
Stay informed about changes in Medicaid, Marketplace plans, and financial assistance programs.