CCH Administration and Navigation Coordinator

Better Health Together • Spokane, WA

1d • $69,000 - $80,000 • Hybrid

About The Position

The CCH Administration and Navigation Coordinator is a temporary position through July 31, 2027, designed to provide regional surge capacity during a period of significant health coverage and service-delivery change. The role involves supporting patient and community member outcomes through referrals into the Community Care Hub, which may include HRSN eligibility screenings and referrals. Case assignments can vary in location, including rural areas within the BHT region. Mileage reimbursement is provided. The position also offers administrative, referral, and data support across the Community Care Hub, including ProviderOne eligibility checks, maintaining and pulling data from tracking and case-management systems, and working closely with the Health Benefit Exchange and partnering organizations. This includes providing administrative support for the Navigator program, determining eligibility for multiple programs, enrolling in HPF, problem-resolution, and multi-agency coordination. Responsibilities will adapt based on regional and organizational needs, such as Open Enrollment, federal health coverages, CCH operations, HRSN initiatives, rural outreach, emergency response, and other emerging community priorities.

Requirements

• Experience with care coordination
• Able to prioritize and multi-task in a fast-paced work environment; consistently delivering on established schedules, guidelines, protocols, and deadlines.
• Ability to distinguish routine requests from complex cases requiring escalation or advanced policy interpretation.
• Lived experience that fosters connection with the populations served.
• Experience working in and familiarity with resources in rural or underserved communities.
• Cultural humility and respect for diverse lived experiences and community contexts.
• Empathetic, compassionate, and nonjudgmental approach.

Nice To Haves

• Certificate as a Community Health Worker or similar certification
• Experience with health coverage enrollment, eligibility screening, benefit navigation, referral coordination, or related community-based services
• Familiarity with Washington Healthplanfinder, ProviderOne, Medicaid, Marketplace coverage, HRSN, or public benefits is preferred but may be trained.

Responsibilities

• Support patient and community member outcomes through referrals into the Community Care Hub, which may include HRSN eligibility screenings and referrals.
• Provide administrative, referral, and data support across the Community Care Hub, including at least monthly ProviderOne eligibility checks and related routine system tasks, maintaining and pulling data across Hub tracking and case-management systems.
• Work closely with Health Benefit Exchange and partnering organizations, Basic Food education & outreach, and provide administrative support for the Navigator program, determining eligibility for multiple programs, enrolling in HPF, problem-resolution, and multi-agency coordination.
• Complete ProviderOne eligibility checks and related routine system tasks.
• Enter, organize, and maintain data across Hub tracking and case-management systems.
• Pull standard reports and compile data for staff and partner requests.
• Maintain tracking tools and support documentation processes.
• Support GetCare, Tier 2 HRSN, and other expanding Hub initiatives.
• Cross-train across CCH, Navigator, HRSN, referral coordination, and eligibility workflows to support operational continuity during increased demand or changing community need.
• Respond to routine Navigator, eligibility, referral, and partner-support requests, escalating complex cases to senior staff when appropriate.
• Identify recurring barriers, workflow gaps, and system issues and communicate them to program leadership for resolution.
• Reduce administrative burden on referral coordinators, Hub managers, and quality-improvement staff.
• Conduct outreach and patient-centered support & referrals in hospitals, clinics, rural communities, and community-based settings.
• Support warm handoffs to care coordination by collaborating with interdisciplinary teams (providers, nurses, case managers, social workers) on an as-needed basis.
• Deliver culturally responsive and community-informed information to partners, providers, nurses, case managers, social workers, community-based workers, and other relevant stakeholders.
• Adapt to varying workflows, care teams, and environments, including independent work in rural and community-based settings.
• Ensures referrals are timely, accurate, and complete in the client management system.
• Develop and maintain trusted relationships with internal and external partners to ensure program satisfaction.
• Demonstrates an ambitious desire to improve equity health for all.
• Demonstrates the initiative to learn and enhance skills that promote anti-racism, cultural responsiveness, and an understanding of systems of oppression and their impact on health outcomes.
• Participates in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural responsiveness.

Benefits

• Mileage reimbursement
• Health Benefit premiums fully paid by BHT for you and your dependents (Medical, Dental, Vision, STD, Life)
• 401k Employer Contribution of 6% by BHT (no employee match required)
• 6 Weeks of PTO and Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed