Care Navigation Coordinator - PRN - Weekends

MindCare Solutions•Nashville, TN

13d•Remote

About The Position

The Clinical Healthcare Scheduler acts as a liaison and facilitator between MindCare Treatment teams and partners sites, and is responsible for scheduling, assisting with and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multi-disciplinary team, the Clinical Healthcare Scheduler helps to ensure that high-quality telemedicine services are delivered and properly documented in according to company policy and partner site requirements.

Requirements

Ability to work independently with minimal supervision
Ability to work as a part of a team
Excellent verbal communication skills with an emphasis on customer service
Excellent written communication and documentation skills
Ability to work flexible hours as required to meet facility and patient needs
High integrity with excellent problem-solving abilities
Strong organizational skills and the ability to work on a deadline
Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software, including electric medical record software
Understanding of and commitment to appropriate protection of confidential patient information
Licensed Practical Nurse (LPN)
3 to 5+ years of experience within a behavioral health facility or practice focused on psychiatric/mental health treatment, or equivalent
2+ years' experience in practice administration, including scheduling, record keeping, billing, etc.
Experience with telehealth technology, including video teleconference technology

Nice To Haves

Knowledge of psychiatric medicines and acute psychiatric service line strongly preferred

Responsibilities

Facilitate safe and effective clinical consultations
Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes
Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to customer
Operate video conferencing equipment, telemedical and EMR systems
Assist client sites with scheduling to utilize clinical time most efficiently and effectively and communicate changes in provider availability immediately
Follow appropriate billing and documentation procedures
Assist sites with patient selection and informed consent
Administer screening tools to patients
Conduct and log customer satisfaction check as required
Performs other duties as required