Care Navigation Social Worker

Hospice of the Western Reserve•Cleveland, OH

10h•Onsite

About The Position

Reserve Care (formerly Hospice of the Western Reserve) is seeking a Care Navigation Social Worker to support referral intake and processing. The role focuses on psychosocial assessment, access facilitation, and one-call resolution. Reserve Care provides expert hospice, palliative, and grief support, aiming to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving. The company values compassion, excellence, equality, integrity, service, and stewardship, and is looking for individuals passionate about purpose-driven work.

Requirements

Licensed Social Worker (LSW) in the state of Ohio
Strong multitasking abilities
Excellent communication skills
Ability to work effectively within an interdisciplinary team
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

Hospice experience preferred

Responsibilities

Assist with referral intake and processing through dispatch using multiple technology platforms.
Support psychosocial assessment of complex and challenging referrals.
Follow up on referrals as needed to ensure access, quality, and timeliness.
Participate in quality improvement and process improvement initiatives.
Participate in training peers on referral/intake/dispatch process as well as end-of-life related topics.
Perform all other duties as assigned.