National Suicide Prevention Lifeline Crisis Intervention Specialist (988): Part Time 2nd shift

NorthKey Community Care • Covington, KY

15d • $17 - $18 • Onsite

About The Position

NorthKey Community Care is hiring a part-time National Suicide Prevention Lifeline (988) Crisis Intervention Specialist for an on-site second-shift role at 502 Farrell Drive, Covington, Kentucky. The schedule is Tuesday, Thursday, and Friday from 4:30 p.m. to 1:00 a.m., with weekend and holiday rotation required. The specialist supports people in immediate crisis, including children and adults, and may also assist concerned third parties who are worried about someone at risk of suicide.

NorthKey Community Care has provided mental health, substance use, and developmental disabilities services in the Northern Kentucky region since 1966. The organization describes its mission as providing the right service, at the right time, and in the right place, and its commitment as transforming lives and communities through excellence in these services.

Requirements

• At least one year of experience working with individuals experiencing crisis and/or providing crisis intervention services.
• Excellent listening skills, crisis de-escalation skills, and ability to build rapport with individuals in immediate crisis.
• Ability to work under pressure with people in immediate crisis, potentially including children and adults discussing suicide.

Nice To Haves

• A bachelor's degree in human or social services is highly preferred.
• Peer Support Certification applicants are encouraged to apply.
• Prior experience answering National Suicide Prevention Lifeline (988) calls is a plus.
• Familiarity with the Northern Kentucky region is preferred but not required.

Responsibilities

• Screen for suicidal intent and assess the immediate safety of people in crisis.
• Use compassionate, nonjudgmental communication and active listening to de-escalate crises and build rapport.
• Assess callers’ needs, implement safety plans, coordinate emergency services when necessary, and document interactions.
• Provide resources based on assessed needs, such as utility assistance, homeless services, food pantries, housing, and other community resources.
• Provide follow-up support to high-risk callers reporting suicidal or homicidal thoughts or behaviors.
• Work with team members and supervisors to support quality care and effective crisis resolution.
• Support concerned third parties who are worried about someone at risk of suicide, including family members, coworkers, and neighbors.
• Accurately and efficiently document all client interactions.

Benefits

• Up to 12% annual contingency bonus.
• Paid time off, up to 16 days in the first year.
• Medical, vision, and dental insurance plan options for individuals and families.
• Employer HSA match of up to $1,000, depending on the plan.
• 401(k) with employer match.
• Professional development.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed