National Suicide Prevention Lifeline Crisis Intervention Specialist (988): Part Time 2nd shift

NorthKey Community Care • Covington, KY

14d • Onsite

About The Position

NorthKey Community Care is hiring a part-time, on-site National Suicide Prevention Lifeline Crisis Intervention Specialist to provide crisis support through the 988 Lifeline. The position is based at 502 Farrell Drive in Covington, Kentucky, and works second shift from 4:30 p.m. to 1:00 a.m. on Tuesdays, Thursdays, and Fridays. Weekend and holiday rotation is available.

The specialist supports people in immediate crisis, including children and adults, and concerned third parties who are worried about someone at risk of suicide. The role involves assessing safety and needs, de-escalating crises, developing safety plans, coordinating emergency services when needed, connecting people with community resources, providing follow-up support to high-risk callers, and documenting interactions. The role also collaborates with team members and supervisors to support quality care and effective crisis resolution.

Requirements

• At least one year of experience working with individuals experiencing crisis and/or providing crisis intervention services.
• Excellent listening skills, crisis de-escalation skills, and ability to build rapport with people in immediate crisis.
• Ability to work under pressure with people experiencing immediate crisis.

Nice To Haves

• A bachelor's degree in human or social services is highly preferred.
• Prior experience answering National Suicide Prevention Lifeline (988) calls is a plus.
• Familiarity with the Northern Kentucky region is preferred but not required; counties listed include Kenton, Boone, Campbell, Grant, Pendleton, Carroll, Owen, and Gallatin.

Responsibilities

• Screen for suicidal intent and assess the immediate safety of people in crisis.
• Use compassionate, nonjudgmental communication and active listening to de-escalate crises and build rapport.
• Support people in immediate crisis, including children and adults who may be discussing suicide.
• Assess callers’ needs and implement safety plans.
• Coordinate emergency services when necessary.
• Document client interactions accurately and efficiently.
• Connect people with appropriate community resources, such as utility assistance, homeless services, food pantries, and housing services.
• Provide follow-up support to high-risk callers reporting suicidal or homicidal thoughts or behaviors.
• Work with team members and supervisors to ensure quality care and effective crisis resolution.
• Support concerned third parties who are worried about someone at risk of suicide, such as family members, co-workers, and neighbors.

Benefits

• 401(k) with employer match
• Professional development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed