National Sales Customer Relations Associate

MONSIEUR TOUTON SELECTION LTD•New York, NY

8d•$55,000 - $60,000•Onsite

About The Position

Monsieur Touton Selection, already a leader in the industry, is experiencing growth. Monsieur Touton is seeking a Customer Relations Associate who enjoys building and strengthening customer relationships; is solution-oriented, with a positive attitude and thrives in a fast-paced work environment. Reporting to the National Sales Operations Manager, within the National Operations Team, the Customer Relations Associate is responsible for resolving clients’ inquiries and providing sales support to the National Sales Team.

Requirements

Bachelor’s degree in business or related fields.
Minimum of two years’ experience in customer service.
Excellent communication skills and interpersonal skills.
Strong analytical/problem solving skills and organizational skills, attention to details and team-spirit.
Proficient in Microsoft Suite.

Nice To Haves

Bilingual in French, Spanish, and/or Italian is a plus.
Knowledge of basic wine and/or the wine industry is a plus.
International work experience is a plus.

Responsibilities

Respond to customer inquiries about products and services
Process incoming orders (email, phone, website) and sample requests
Verify pending order status and update customers/sales representatives, accordingly
Interact with third-party warehouse daily to ensure the transfer of orders is submitted
Handle customer post-shipment issues (mis-shipment, returns, credits)
Communicate proactively to ensure resolution and customer satisfaction
Provide support to our sales team via email, phone, or in-person
Meet deadlines in accordance with warehouse order submissions
Conduct routine operational tasks with precision and work across departments in support of the department’s goals.
Perform other duties as assigned